Escalated

Free plan

What the maker publishes

Agent tools

The documentation lists macros, bulk actions, custom ticket actions, collaboration, and keyboard shortcuts. source

API access

Yes source

API and data

The documentation lists a REST API, mobile SDKs, management commands, and data import. source

Automation

The documentation lists event workflows, time-based automations, and scheduling. source

Cloud availability

The homepage labels Escalated to the Cloud as coming soon and describes self-hosted, synced, and fully cloud operating modes. source

Cloud modes

In synced mode, the application remains the source of truth; in fully cloud mode, Cloud becomes the system of record and manages email delivery and domain configuration. source

Customer portal

Yes source

Data and deployment

Tickets, conversations, and attachments live in your own database, and Escalated uses your application’s models, database, and deployment pipeline. source

Framework support

The site lists native adapters for frameworks including Laravel, Ruby on Rails, Django, Symfony, Phoenix, Go, AdonisJS, Filament, and WordPress. source

Free plan

Yes source

Imports

The importing guide lists adapter plugins for Zendesk, Freshdesk, Help Scout, and Intercom. source

Maker

The homepage identifies Matt Gros as the creator of Escalated. source

Notifications

Email notifications and webhook integrations use the framework’s native systems. source

Security

The October 8, 2026 Laravel release notes say attachments are private by default and use expiring signed download links that check ticket access. source

SLA management

Yes source

Ticket automation

Yes source

Ticket features

It includes threaded conversations, internal notes, ticket history, custom statuses, priorities, assignment, tags, SLA tracking, and escalation rules. source

What it does

Escalated is an open-source help desk that lives inside your application and provides a shared UI powered by Inertia.js. source

Checked against the maker's pages on 11 Oct 2026.