Fluent Support

Free plan

What the maker publishes

AI account requirement

The maker says AI features require an OpenAI account with an active API license and that AI usage costs depend on OpenAI token pricing. source

AI features

AI tools can summarize tickets, analyze customer sentiment, and generate or fine-tune replies using OpenAI. source

API access

Yes source

Customer portal

Yes source

Developer tools

Fluent Support provides a REST API and webhooks for custom handlers and connections to third-party tools. source

Free edition

The maker offers a free version, and says unlimited agents are available even in the free version. source

Free plan

Yes source

Hosting and data

The maker describes Fluent Support as self-hosted and says the client controls user data on their own servers. source

Integrations

The integrations page lists WooCommerce, FluentCRM, Slack, Telegram, Discord, and WhatsApp among its integrations. source

Intended users

The pricing page describes the product as suited to small businesses and agencies. source

Product

Fluent Support is a customer support ticketing plugin for WordPress. source

Security

The feature list describes first-login email verification and email-delivered two-factor authentication for customer portal logins. source

Shared inbox

Yes source

Team features

The product includes separate inboxes, custom fields, workflows, saved replies, and agent groups. source

Ticket automation

Yes source

Ticket channels

Customers can submit tickets through the support portal or email. source

Ticket management

Agents can filter and search tickets, set priorities, merge tickets, and use internal notes and saved replies. source

Checked against the maker's pages on 11 Oct 2026.