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Best Genesys Cloud Agentic Virtual Agent Alternatives in 2026

Updated

20 platforms from AI customer service agents ranked against Genesys Cloud Agentic Virtual Agent on the same published basis.

  1. 1
    Webex App Free plan AndroidiOSMacWebWin Free7.5
    Genesys Cloud Agentic Virtual Agent vs Webex App
  2. 2
    Agentforce Vibes Free plan WebiOSAndroid $125/mo7.0
    Genesys Cloud Agentic Virtual Agent vs Agentforce Vibes
  3. 3
    Freshdesk Free plan api $19/mo7.0
    Genesys Cloud Agentic Virtual Agent vs Freshdesk
  4. 4
    Intercom Free trial AndroidiOSWeb $19/mo7.0
    Genesys Cloud Agentic Virtual Agent vs Intercom
  5. 5
    Klaviyo Free plan Web Free7.0
    Genesys Cloud Agentic Virtual Agent vs Klaviyo
  6. 6
    Pega CRM Free trial Web 7.0
    Genesys Cloud Agentic Virtual Agent vs Pega CRM
  7. 7
    Yellow.ai Free plan WebiOSAndroid Free6.9
    Genesys Cloud Agentic Virtual Agent vs Yellow.ai
  8. 8
    ChatterMate Free plan Web $19/mo6.8
    Genesys Cloud Agentic Virtual Agent vs ChatterMate
  9. 9
    Dalo Free plan Web $10/mo6.8
    Genesys Cloud Agentic Virtual Agent vs Dalo
  10. 10
    Stept Free plan Web $19/mo6.7
    Genesys Cloud Agentic Virtual Agent vs Stept
  11. 11
    Weav Free plan Web $29/mo6.7
    Genesys Cloud Agentic Virtual Agent vs Weav
  12. 12
    Inbenta Free trial apiWeb 6.5
    Genesys Cloud Agentic Virtual Agent vs Inbenta
  13. 13
    Kustomer AndroidapiiOSWeb 6.5
    Genesys Cloud Agentic Virtual Agent vs Kustomer
  14. 14
    OpenServe Web 6.5
    Genesys Cloud Agentic Virtual Agent vs OpenServe
  15. 15
    Ada AndroidapiiOSWeb 6.3
    Genesys Cloud Agentic Virtual Agent vs Ada
  16. 16
    Mavenoid AndroidapiiOSWeb 6.3
    Genesys Cloud Agentic Virtual Agent vs Mavenoid
  17. 17
    Gladly apiWeb 6.2
    Genesys Cloud Agentic Virtual Agent vs Gladly
  18. 19
    Helpbase Web 6.1
    Genesys Cloud Agentic Virtual Agent vs Helpbase
  19. 20
    LivePerson Conversational Cloud Web 6.1
    Genesys Cloud Agentic Virtual Agent vs LivePerson Conversational Cloud
  20. 21
    Talkdesk CX Cloud Web $85/mo6.1
    Genesys Cloud Agentic Virtual Agent vs Talkdesk CX Cloud

Genesys Cloud Agentic Virtual Agent alternatives compared

#PlatformScoreFree planFromRuns on
1Webex App7.5Free planFreeAndroid, iOS, Mac, Web, Windows
2Agentforce Vibes7.0Free plan$125/moWeb, iOS, Android
3Freshdesk7.0Free plan$19/moAPI
4Intercom7.0No$19/moAndroid, iOS, Web
5Klaviyo7.0Free planFreeWeb
6Pega CRM7.0No—Web
7Yellow.ai6.9Free planFreeWeb, iOS, Android
8ChatterMate6.8Free plan$19/moWeb
9Dalo6.8Free plan$10/moWeb
10Stept6.7Free plan$19/moWeb
11Weav6.7Free plan$29/moWeb
12Inbenta6.5No—API, Web
13Kustomer6.5No—Android, API, iOS, Web
14OpenServe6.5No—Web
15Ada6.3No—Android, API, iOS, Web
16Mavenoid6.3No—Android, API, iOS, Web
17Gladly6.2No—API, Web
19Helpbase6.1No—Web
20LivePerson Conversational Cloud6.1No—Web
21Talkdesk CX Cloud6.1No$85/moWeb
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Questions about Genesys Cloud Agentic Virtual Agent alternatives

What is the best alternative to Genesys Cloud Agentic Virtual Agent?

Webex App, number 1 in AI customer service agents with a score of 7.5 out of 10. The others here: Agentforce Vibes, Freshdesk, Intercom and 16 more.

What is the best free alternative to Genesys Cloud Agentic Virtual Agent?

Webex App is the best-ranked alternative with a free plan. 9 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.