GOautodial is an open-source contact center suite for inbound and outbound calling. It supports predictive, preview, manual, and progressive dialing, plus inbound IVR and automatic call distribution. Listed capabilities include a customer relationship manager, reports, analytics, REST APIs, and a plugin-based system. The v4 announcement describes browser calling through WebRTC without softphones or hardphones, and the maker published an x86_64 ISO installer. Ticketing, instant messaging, and social media are listed as under development. Its listed components include Asterisk, Kamailio, MariaDB, Vicidial, and WebRTC, and the project uses the AGPLv2 license. The README recommends Apache 2.4 or newer, PHP 7.0–7.4, and MySQL 5.5 or newer or MariaDB 10.0.1. The README directs users to a community portal for help, installation, and how-to guides. Paid services include Managed Services at 30.00 USD per month, Hourly Support at 160.00 USD per contact, and New Server Setup at 640.00 USD per once. The setup service requires SSH access to a public IP and configures one IVR level.
Who it is for
GOautodial is aimed at organizations that need inbound and outbound contact center workflows and can work with its listed software requirements. Its community portal offers help and installation guidance, while paid support and setup services are also listed.
What is good
- Supports predictive, preview, manual, and progressive dialing.
- Includes inbound IVR and automatic call distribution.
- Provides REST APIs and a plugin-based system.
- WebRTC browser calling is described for v4.
- Community help and installation guides are available.
What to know first
- Ticketing, instant messaging, and social media are under development.
- New Server Setup configures only one IVR level.
- Setup service requires SSH access to a public IP.
Verdict
GOautodial brings multiple calling modes and contact center functions into an open-source suite. Buyers should account for its stated system requirements and the limits of the listed setup service.
GOautodial plans and pricing
All plansCompared on omnichannel contact center software
- Voice channel
- Yes
- Digital channels
- instant messaging, social media
- Outbound dialer
- Yes
- Interaction recording
- Yes
