GoTo Contact Center

6.3easy start · #115of 174
in Business Phone Systems

Well documentedyes
Runs where you workyes

Runs on Android, iOS, Mac, Web, Windows.

GoTo Contact Center is ranked #115 of 174 in business phone systems on The Geeks Club. It runs on Android, iOS, macOS, Web, Windows.

GoTo Contact Center plans and pricing

All plans

Contact Center AI chat analysis and supervisor reporting tools · Agent dashboard and integrated softphone · Skills assignment, tagging, and priority routing · Call wrap up, auto queue callback, and auto dialer · Agent monitoring, coaching, and co-browsing goto.com · 23 Sept 2026

Contact Center Everything in CX · AI chat analysis and supervisor reporting · Agent dashboard and integrated softphone · Skills assignment, tagging, and priority routing · Call wrap up, auto queue callback, and auto dialer · Agent monitoring, coaching, and co-browsing · Custom ringback music and ring strategy options goto.com · 9 Oct 2026

Compared on business phone systems

Free plan: No
Business numbers: multiple
Auto attendant: Yes
Call routing: custom
Voicemail transcription: Yes
Desktop and mobile apps: Yes

Best GoTo Contact Center alternatives

See all 20

Microsoft Teams Lesson 19.1 3CX Lesson 28.8 Freshcaller Lesson 38.8 CallHippo Lesson 48.8 Zoho Voice Lesson 58.7 Sonetel Lesson 68.5

The record

Inbound calling: Yes
Outbound dialer: Yes
IVR builder: Yes
Digital channel scope: omnichannel
Product: GoTo Contact Center is an all-in-one, AI-powered cloud contact center solution.
Analytics: The product provides real-time reporting and analytics to help teams track performance.
Call handling: Features include intelligent call routing and callback queues to direct customers and reduce wait times.
Agent coaching: Supervisors can monitor and coach agents using call monitoring and coaching tools.
AI tools: AI features include chat analysis, call summaries, transcripts, topics, and sentiment capabilities.
Channels: The broader GoTo Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat, and surveys.
Integrations: GoTo lists integrations including Salesforce, Google, Zendesk, Slack, HubSpot, and ServiceNow.
Support: GoTo Connect plans include 24/7 customer support.
Limits: The Contact Center plan lists a shared contact limit of 250,000.
Availability: GoTo describes Contact Center as cloud-based and reports 99.999% availability on its product page.

Where it ranks on The Geeks Club

Best Business Phone Systems in 2026#115 of 174
Best Call Center Software in 2026#13 of 126
Best Omnichannel Contact Center Software in 2026#18 of 38
Best Unified Communications Software in 2026#19 of 34

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Sources

goto.com/connect/contact-center· checked 23 Sept 2026
goto.com/pricing/connect· checked 9 Oct 2026
goto.com/download· checked 9 Oct 2026