HaloITSM

6.7easy start · #19of 43
in IT Change Management Software

Free to practise onno
Free trialyes
Well documentedyes
Runs where you workyes

Runs on Android, api, iOS, self-hosted, Web. Paid plans from $83333.33/mo.

HaloITSM is ranked #19 of 43 in IT change management software on The Geeks Club. It runs on Android, API, iOS, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at $83333.33/mo.

HaloITSM plans and pricing

All plans

Halo Enterprise Package $1,000,000/yr Annually Unlimited licences · Funded implementation · For large organisations usehalo.com · 30 Sept 2026

Standard Halo licence Monthly or annually; per agent All features, modules and integrations included · Onboarding package required at bespoke cost usehalo.com · 30 Sept 2026

Compared on IT change management software

Free plan: No
Non-IT departments: Yes
Service catalog: Yes
Workflow automation: Yes
Employee portal: Yes
Knowledge base: Yes
Asset management: Yes
Deployment: both

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The record

Service management: Halo provides service management for IT and other departments, including HR, Facilities, Finance and Legal, within one platform and licence.
ITSM features: Its ITSM processes include incident, service request, change, problem, knowledge, service level and asset management, plus CMDB.
Automation: Administrators can configure routing, approvals, notifications, escalations and cross-team handoffs using a visual no-code workflow engine.
Self-service: The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms.
AI: Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent.
Integrations: Halo advertises more than 250 native integrations and says integrations are included in its per-agent price.
API: Halo’s product pages describe API integration, and its security page includes SaaS applications and APIs in the platform scope.
Hosting: Halo says its cloud applications are deployed in AWS and identifies six regions: London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney.
Security compliance: Halo states that Halo Service Solutions has completed Cyber Essentials and is SOC 2 Type 2 and ISO 27001 compliant.
Support resources: Halo links to its Guides, Halo University and Halo Community as learning and support resources.
Pricing limits: The standard licence is priced by agent count; Halo says end users and customers accessing the portal are free and pricing does not depend on tickets or data volume.
Company: Halo describes itself as a UK-based software company founded and based in Suffolk.
Headquarters: Ipswich, Suffolk, United Kingdom
Price from: $83333.33/mo

Where it ranks on The Geeks Club

Best IT Change Management Software in 2026#19 of 43
Best Enterprise Service Management Software in 2026#7 of 30
Best IT Service Catalog Software in 2026#10 of 23

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Sources

usehalo.com/platform/service-management· checked 30 Sept 2026
usehalo.com/it-service-management· checked 30 Sept 2026
usehalo.com· checked 30 Sept 2026
usehalo.com/security· checked 30 Sept 2026
usehalo.com/pricing· checked 30 Sept 2026
usehalo.com/company/about-us· checked 30 Sept 2026