GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory and service management. Users can submit incident or request tickets and route them to a group, profile or individual. Workflows cover problem and change management, planning, recurring tickets, statistics and custom forms. Asset records can track hardware, software and licenses, network equipment, certificates, domains, clusters and databases. GLPI also includes project workflows with Gantt or Kanban views, a knowledge base, reservations, reports and saved searches. It provides eight profile types and standard and self-service interfaces; the self-service interface is free for end users. Integrations include Azure/Entra ID, Google SSO, webhooks, Active Directory, CAS and an API. Organizations can use cloud or on-premise deployment. The public-cloud offer has a 45-day trial with no obligation or credit card required. Public Cloud starts at €19.00 per month per IT agent, with one billed agent minimum; on-premise GLPI has no licensing fees or user or technician limit.
Who it is for
GLPI suits IT teams managing service requests and a varied inventory of technology assets. Organizations can choose cloud or on-premise deployment based on their setup and support needs.
What is good
- Tracks hardware, software, licenses and network equipment
- Ticket routing to groups, profiles or individuals
- Includes knowledge base and project workflows
- On-premise version has no licensing fees or user limit
What to know first
- Private Cloud requires at least 25 billed agents
- Public Cloud lists 20 MB maximum attachments
- On-premise support plans have listed monthly fees
Verdict
GLPI brings ticketing, inventory and service workflows into one IT management platform, with cloud and on-premise options. Review the cloud agent minimums and attachment limits when choosing a deployment.
GLPI plans and pricing
All plansCompared on IT asset management software
- Free plan
- No
