Hark

6.1easy start · #11 of 29
in Voice of Customer Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on Web. Paid plans from $95.83/mo.

Hark is ranked #11 of 29 in voice of customer software on The Geeks Club. It runs on Web. There is no free plan. Paid plans start at $95.83/mo.

Hark plans and pricing

All plans

Hark Grow $1,150/yr Pay annually Maximum of 5,000 Harks · Dedicated Slack Channel for Support · Sentiment Analysis · AI Summaries for each Response · Advanced Surveys (including NPS) · Survey Visualization · Secure Sharing sendhark.com · 4 Oct 2026

Hark Scale Not published Custom pricing Insight Reporting · Customized Voice of Customer Framework · Automated Stakeholder Email · Customer Voice Synchronization · NPS Promote Feature sendhark.com · 4 Oct 2026

Hark Starter Not published Pay annually option shown; price not stated Maximum of 5,000 Harks · Unlimited Users · AI Transcription · Rule Based Tagging · Basic Reporting · Up to 5 Workflows for Support · Basic Surveys sendhark.com · 4 Oct 2026

Compared on voice of customer software

Free plan: No
Feedback sources: Support workflows and surveys; video, audio, screen recordings, images, and text submissions
Sentiment analysis: Yes
AI insight summaries: Yes
Closed-loop workflows: Yes
Response limit: $5,000/mo

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The record

Purpose: Hark brings Voice of Customer to life by adding video and audio to customer communications so brands can learn from customer feedback.
Customer feedback: Hark's customer-facing feedback flow lets people submit video, audio notes, or text.
Automated insights: Hark's dashboard uses AI to identify themes in customer communications and highlight opportunities for action.
Reporting: The platform offers real-time reporting, dashboard sharing, and automated email reports.
Ticket analysis: Hark tickets can include summaries, attachments, transcripts, AI image detection, tagging, and sentiment scores.
Integrations: Hark names Slack as an integration and says it is compatible with leading help desk and incident management systems.
Workflows: Hark says custom workflows can support marketing or post-purchase flows, chatbots, or Contact Us alternatives.
Customization: The platform supports custom branding, form fields, and dashboards.
User allowance: Hark lists unlimited users as a platform benefit.
Plan limit: The Starter and Grow plans each list a maximum of 5,000 Harks, defined as interactions delivered through the Hark platform.
Support: The pricing page lists a dedicated Slack support channel with the Grow plan, and the platform page describes its support as best-in-class.
Target users: Hark describes its platform for CX, customer insights, support, marketing, product, and leadership teams.
Security feature: The Grow plan includes Secure Sharing.
Company: The site's about page names Fran Brzyski and Matt Ring as Hark's co-founders.
Price from: $95.83/mo

Where it ranks on The Geeks Club

Best Voice of Customer Software in 2026#11 of 29

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Sources

sendhark.com/about-us· checked 4 Oct 2026
sendhark.com· checked 4 Oct 2026
sendhark.com/platform· checked 4 Oct 2026
sendhark.com/pricing· checked 4 Oct 2026