Best Voice of Customer Software in 2026
Updated
When your team gathers customer feedback, voice of customer software can help organize how you interpret responses and consider follow-up. Compare feedback sources with sentiment analysis and AI insight summaries to see which listed approaches match your needs. Closed-loop workflows may matter if acting on feedback is part of the process, while API access and response limits offer practical comparison points. Free-plan availability and paid-from pricing add cost context. Qualtrics, Qwary, and Feedbackly are among the options to consider. Think about where responses come from, how your team wants to make sense of them, and what follow-up capabilities are relevant.
29ranked
4free plans on this page
$0.50/molowest paid tier
11 Oct 2026last checked
Voice of Customer Software, ranked on how quickly a newcomer can get going.10 of 10 products with recorded free access can be tried for free.
- 1 AlchemerFree plan
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 QwaryPaid from $199/mo
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 3 QualtricsPaid from $420/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 4 FeedbacklyPaid from €16.58/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 5 TheySaidFree plan
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 6 QuestionProPaid from $83/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 7 Netigate
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 8 KeatextPaid from $550/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 9 Verint Voice of the Customer
- Well documented: yes
- Runs where you work: yes
- 10 Alida
- Well documented: yes
- Runs where you work: yes
- 11 UnwrapPaid from $2,000/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 12 UserVoice
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 13 BuildBetterPaid from $7.99/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: yes
- 14 Chattermill
- Well documented: yes
- Runs where you work: no
- 15 Enterpret
- Well documented: yes
- Runs where you work: no
- 16 Forsta Visualizations
- Well documented: yes
- Runs where you work: no
- 17 Hello Customer
- Well documented: yes
- Runs where you work: yes
- 18 Pisano
- Well documented: yes
- Runs where you work: yes
- 19 SavoPaid from $0.50/mo
- Well documented: yes
- Runs where you work: no
- 20 AskNicely
- Free trial: no
- Well documented: yes
- Runs where you work: yes
- 21 CustomerGauge
- Well documented: yes
- Runs where you work: no
- 22 HarkPaid from $95.83/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 23 Mebius Voice of Customer
- Well documented: yes
- Runs where you work: no
- 24 ThematicPaid from $2083.33/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: no
- 25 InMoment
- Well documented: no
- Runs where you work: yes
Compare all 25 in a table
| # | Platform | Score | Free plan | Paid from | Feedback sources | Sentiment analysis |
|---|---|---|---|---|---|---|
| 1 | Alchemer | 7.9 | Yes | |||
| 2 | Qwary | 7.1 | Yes | 199 /mo | In-product, website, email, link, mobile, video, audio | Yes |
| 3 | Qualtrics | 7.0 | Yes | 420 /mo | ||
| 4 | Feedbackly | 6.9 | No | Email, SMS, QR code, web pop-ups, embedded surveys, Feedbackly Terminal; also in-app, Slack, social media, iPads and tablets | Yes | |
| 5 | TheySaid | 6.9 | Yes | 49 /mo | Surveys, interviews, polls, forms, user tests, voice responses, shareable links, email, website embeds, pop-ups, QR codes | Yes |
| 6 | QuestionPro | 6.8 | Yes | |||
| 7 | Netigate | 6.6 | No | Surveys, online reviews, social media comments, customer conversations, email, WhatsApp, Slack, Teams, Outlook | Yes | |
| 8 | Keatext | 6.5 | No | 550 /mo | Surveys, public reviews, support tickets, CSV uploads, and connected feedback platforms | Yes |
| 9 | Verint Voice of the Customer | 6.5 | Surveys; voice and speech interactions; text-based digital interactions; website and mobile-app behavior; contact-center and other customer touchpoints | Yes | ||
| 10 | Alida | 6.4 | Surveys, digital intercepts, discussion forums, video interviews and focus groups, usability testing; email, in-app and web intercept channels | Yes | ||
| 11 | Unwrap | 6.4 | No | Support tickets and chats, surveys, app and review sites, social posts, call transcripts, and uploaded data | Yes | |
| 12 | UserVoice | 6.4 | No | Yes | ||
| 13 | BuildBetter | 6.2 | No | Call recordings, support tickets, Slack, CRM, surveys, emails, CSVs, documents, public feedback boards, and connected integrations | Yes | |
| 14 | Chattermill | 6.2 | Yes | |||
| 15 | Enterpret | 6.1 | Yes | |||
| 16 | Forsta Visualizations | 6.1 | ||||
| 17 | Hello Customer | 6.1 | No | Surveys, public reviews, support tickets, live chats, emails, call transcripts, in-app feedback | Yes | |
| 18 | Pisano | 6.1 | No | Email, SMS, link surveys, WhatsApp, two-way SMS, mobile apps, web widgets, digital and physical QR codes, push notifications, kiosks, CATI, Google Play, Apple App Store, Glassdoor, Trustpilot, Google Maps Reviews, Şikayetvar | Yes | |
| 19 | Savo | 6.1 | No | |||
| 20 | AskNicely | 6.0 | No | |||
| 21 | CustomerGauge | 6.0 | No | Surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, mobile app | Yes | |
| 22 | Hark | 6.0 | No | Support workflows and surveys; video, audio, screen recordings, images, and text submissions | Yes | |
| 23 | Mebius Voice of Customer | 6.0 | No | Online reviews, in-store QR feedback, and staff feedback | Yes | |
| 24 | Thematic | 6.0 | No | Surveys, support complaints and tickets, calls, chats, emails, online reviews, app store reviews, social media, community chat, and uploaded or warehouse data | Yes | |
| 25 | InMoment | 5.9 | Surveys; email; SMS; website; call center; calls; chats; email threads; social media; ratings and reviews | Yes |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
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