HelpDeskZ

Free plan

What the maker publishes

API access

Yes source

API security

API setup allows selecting permissions and an IP address, and all API endpoints require authentication with a token. source

Customer portal

Yes source

Customization

HelpDeskZ uses Twig as its template engine, which the maker says allows template modification. source

Email

Email piping lets users open or answer tickets by email. source

Free plan

Yes source

Headquarters

Peru source

Help center

Yes source

Install option

HelpDeskZ can be installed with one click via Softaculous. source

Integrations

The Login-Share module integrates HelpDeskZ with third-party applications. source

Intended users

The maker describes HelpDeskZ as a way for companies and site operators to manage customer support requests. source

Knowledge base

A customer-facing knowledge base can help reduce support requests. source

Languages

The maker says HelpDeskZ can be translated into any language. source

Latest listed release

The download page lists version 2.0.2, released March 9, 2021, and says it works with PHP 7.2 or higher. source

License

The software is licensed under GNU GPLv2 or later. source

Other features

The feature page lists ticket priorities, SEO-friendly URLs, email notifications, file attachments, and spam prevention. source

Purpose

HelpDeskZ is free PHP based software for managing a site's support through a web-based ticket system. source

Shared inbox

Yes source

Technology

HelpDeskZ is developed with the CodeIgniter PHP framework 4. source

Ticket handling

Features include canned responses, custom ticket fields, and bulk actions for categorizing, assigning, or deleting tickets. source

Ticket organization

Groups let teams organize tickets and assign agents to manage them. source

Checked against the maker's pages on 12 Oct 2026.