Best Hornbill Service Manager Alternatives in 2026
Updated
20 platforms from IT knowledge base software ranked against Hornbill Service Manager on the same published basis.
- 1Hornbill Service Manager vs osTicket
- 2Hornbill Service Manager vs Znuny
- 3Hornbill Service Manager vs GLPI
- 4Hornbill Service Manager vs CompassDocs
- 5Hornbill Service Manager vs ITarian Remote Desktop
- 6Hornbill Service Manager vs iTop
- 7Hornbill Service Manager vs Jitbit Helpdesk
- 8Hornbill Service Manager vs Tango
- 9Hornbill Service Manager vs HESK
- 10Hornbill Service Manager vs Matrix42 FastViewer
- 11Hornbill Service Manager vs Scribe
- 12Hornbill Service Manager vs Helpy
- 13Hornbill Service Manager vs Hudu
- 14Hornbill Service Manager vs NinjaOne
- 15Hornbill Service Manager vs Zammad
- 16Hornbill Service Manager vs Docusnap
- 17Hornbill Service Manager vs Freshservice
- 18Hornbill Service Manager vs Gfacility
- 19Hornbill Service Manager vs ITFlow
- 20Hornbill Service Manager vs Liongard
Hornbill Service Manager alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | osTicket | 7.6 | Free plan | $12/mo | API, self-hosted, Web |
| 2 | Znuny | 7.6 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 3 | GLPI | 7.4 | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows | |
| 4 | CompassDocs | 7.2 | Free plan | $8/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 5 | ITarian Remote Desktop | 7.2 | Free plan | Free | Android, iOS, Mac, Windows |
| 6 | iTop | 7.2 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 7 | Jitbit Helpdesk | 7.2 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 8 | Tango | 7.2 | Free plan | $1.25/mo | Browser, Mac, Web, Windows |
| 9 | HESK | 7.1 | Free plan | self-hosted, Web | |
| 10 | Matrix42 FastViewer | 7.1 | No | €45/mo | Android, iOS, Mac, self-hosted, Web, Windows |
| 11 | Scribe | 7.1 | Free plan | $1,713/mo | API, Browser, Mac, Web, Windows |
| 12 | Helpy | 7.0 | $40/mo | API, self-hosted, Web | |
| 13 | Hudu | 7.0 | No | $27/mo | Android, API, Browser, iOS, self-hosted, Web |
| 14 | NinjaOne | 7.0 | No | $1.50/mo | Android, API, iOS, Linux, Mac, Web, Windows |
| 15 | Zammad | 7.0 | €7/mo | API, Linux, self-hosted, Web | |
| 16 | Docusnap | 6.9 | No | €38.75/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 17 | Freshservice | 6.9 | No | $19/mo | Android, API, iOS, Web |
| 18 | Gfacility | 6.9 | No | Android, API, iOS, Web | |
| 19 | ITFlow | 6.9 | Free plan | Free | API, Linux, self-hosted, Web |
| 20 | Liongard | 6.9 | API, Linux, Mac, Web, Windows |
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Questions about Hornbill Service Manager alternatives
What is the best alternative to Hornbill Service Manager?
osTicket, number 1 in IT knowledge base software with a score of 7.6 out of 10. The others here: Znuny, GLPI, CompassDocs and 16 more.
What is the best free alternative to Hornbill Service Manager?
osTicket is the best-ranked alternative with a free plan. 9 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.