ICTContact

7.0easy start · #43 of 126
in Call Center Software

Free to practise onnot on record
Free trialyes
Well documentedyes
Runs where you worknot on record

Runs on api, Linux, self-hosted, Web. Paid plans from $399/mo.

ICTContact is ranked #43 of 126 in call center software on The Geeks Club, made by ICTContact (Multan, Pakistan). It runs on API, Linux, Self-hosted, Web. A free trial is offered. Paid plans start at $399/mo.

ICTContact plans and pricing

All plans

Enterprise Edition $399/mo one time licence 5 agents ictcontact.com · 20 Sept 2026

Service Provider $1,500/mo 20 agents ictcontact.com · 20 Sept 2026

Enterprise Edition $399 once starting (5 Agents) Omnichannel and unified communications · WebRTC agent panel · IVR Studio · CRM and REST APIs · real-time monitoring and analytics ictcontact.com · 28 Sept 2026

Service Provider $1,500 once starting (20 Agents) Everything in Enterprise · multi-tenant and white-label · multi-service billing · WhatsApp Business integration · enhanced CDR reports ictcontact.com · 28 Sept 2026

Compared on call center software

Free plan: No

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The record

Purpose: ICTContact is contact center software for inbound and outbound operations, combining communications, CRM, IVR, and automation.
Channels: The platform supports voice, SMS, email, WhatsApp, and other digital communications from one platform.
AI voice agent: Its AI voice agent can look up and update CRM records, schedule callbacks, send SMS during a call, and hand off to a live agent; the feature is included in Service Provider Edition.
Dialing: Outbound dialing options include progressive, preview, power, and manual dialing; the feature comparison lists predictive dialing support as an add-on.
CRM integrations: The integration guide names Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, and says other systems with REST or SOAP APIs can connect.
AI integration: ICTContact integrates with Google Dialogflow for AI-powered customer conversations.
Monitoring and reports: Features include real-time monitoring of campaigns, calls, queues, and agent activity, plus call detail and performance reports.
Security and compliance: The features page describes role and permission management and TCPA compliance support; it also lists AMD and DNC support.
Deployment and control: Enterprise Edition is installed on the customer’s own servers, and the maker says the customer owns the install and the data stays with them.
System requirements: The user guide lists Red Hat, Rocky Linux, and CentOS versions 8.x and 9.x, as well as Docker, as setup options.
Free edition: The maker describes a community edition that is free to download and install.
Trial and support: The pricing page offers a free trial without stating its duration, and says both plans include support plus two weeks of free support after installation and setup.
Support resources: ICTContact provides user guides, manuals, presentation guides, walkthrough videos, and control-panel screenshots.
Intended users: The maker says Enterprise Edition is aimed at small to medium businesses and Service Provider Edition at larger operations or ITSPs.
Price from: $399/mo

Where it ranks on The Geeks Club

Best Call Center Software in 2026#43 of 126
Best Computer Telephony Integration Software in 2026#3 of 22

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Sources

ictcontact.com· checked 28 Sept 2026
ictcontact.com/features/· checked 28 Sept 2026
ictcontact.com/pricing/· checked 28 Sept 2026
ictcontact.com/user-guide/crm-integrations-guide/· checked 28 Sept 2026
ictcontact.com/user-guide/· checked 28 Sept 2026
ictcontact.com/customer-engagement-platform/· checked 28 Sept 2026
ictcontact.com/support/· checked 28 Sept 2026