IFS Enterprise Service Management

IFS Enterprise Service Management is ranked #63 of 127 in ERP software on The Geeks Club, made by IFS Enterprise Service Management (Linköping, Sweden). It runs on Android, iOS, Web, Windows.

IFS Enterprise Service Management plans and pricing

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IFS Enterprise Service Management Not published Pricing not listed; contact IFS or book a demo ifs.com · 29 Sept 2026

Compared on ERP software

Non-IT departments: Yes
Service catalog: Yes
Workflow automation: Yes
Employee portal: Yes
Knowledge base: Yes
Asset management: Yes
Deployment: both

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IFS Enterprise Service Management

Employee self-service: Yes
Purpose: IFS ESM unifies internal service delivery across an organization and automates workflows to streamline operations and improve collaboration.
Cross-department services: IFS describes ESM as extending service management beyond IT to functions such as HR, Facilities, and Finance.
Service requests: IFS assyst centralizes service requests and support functions across IT and business departments.
Automation: Built-in workflows automate repetitive tasks and approvals to accelerate service fulfillment.
Analytics: The product provides real-time analytics and dashboards for service performance visibility.
Configuration: IFS says no-code configuration and integrations support adaptation and deployment across business functions.
IFS integrations: IFS ESM connects with IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service.
Case management: IFS Advanced Case Management connects field operations, technical support, and back-office teams with automation and handovers.
Cloud security: IFS says its cloud service is hosted in Microsoft Azure, uses single-tenant environments, and includes encryption at rest and in transit.
Certifications: IFS states it holds ISO/IEC 27001:2013 certification and SOC 1 Type II and SOC 2 Type II reports for IFS Cloud and IFS Success services.
Service availability: IFS reports 99.99% cloud production service availability as a rolling 90-day average.
Support: IFS says its Support Services provide monitoring, issue resolution, and ongoing improvement for ESM solutions.
Intended users: IFS describes its software as serving businesses that manufacture, service, and manage complex assets.

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Where it ranks on The Geeks Club

Best ERP Software in 2026#63 of 127
Best IT Asset Management Software in 2026#46 of 109
Best Field Service Management Software in 2026#58 of 95
Best IT Change Management Software in 2026#19 of 43
Best Enterprise Service Management Software in 2026#14 of 30

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Sources

ifs.com/en/products/esm· checked 20 Sept 2026
ifs.com/en/about/trust-center· checked 29 Sept 2026
ifs.com/en/about· checked 29 Sept 2026