ImpactCX Manual Quality Management

6.6easy start · #11 of 24
in Call Center Quality Management Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on Android, api, Browser, iOS, Linux, Mac, self-hosted, Web, Windows. Paid plans from $15/mo.

ImpactCX Manual Quality Management is ranked #11 of 24 in call center quality management software on The Geeks Club. It runs on Android, API, Browser extension, iOS, Linux, macOS, Self-hosted, Web, Windows. There is no free plan. Paid plans start at $15/mo.

ImpactCX Manual Quality Management plans and pricing

All plans

ImpactCX Not published List price per user / per month Compliance recording eventideicx.com · 20 Sept 2026

ImpactCX QM Not published List price per user / per month Quality management · Rule-based workflows · Search and assign · Evaluation forms · Contact review · Dashboards eventideicx.com · 20 Sept 2026

ImpactCX AI $18/mo List price per user / per month AI-powered quality management eventideicx.com · 20 Sept 2026

ImpactCX AI+ $30/mo List price per user / per month Full AI suite eventideicx.com · 20 Sept 2026

ImpactCX QM $15/mo List price per user / per month Quality management; price may vary by deployment, users or channels, add-ons, integrations, storage, support, and configuration eventideicx.com · 8 Oct 2026

Compared on call center quality management software

Free plan: No
Coaching workflows: Yes
AI-assisted scoring: No
Compliance reviews: Yes
QA channels: voice

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The record

Purpose: Manual Quality Management helps supervisors and quality teams evaluate customer and employee interactions through a structured QA process.
Reviews: Reviewers can select interactions, complete scorecards, document findings, and provide feedback.
Scorecards: Customizable scorecards can align evaluations with internal policies, compliance requirements, customer service expectations, and operational goals.
Coaching: Managers can use completed reviews to give feedback, recognize strong performance, identify skill gaps, and guide agents toward better outcomes.
Reporting: The product offers evaluation history and dashboards for QA trends, evaluator consistency, and performance insights.
Audio and screen review: Recorded audio and screen activity can be reviewed in sync when available.
Integrations: ImpactCX lists 100+ integrations and names Zoom, Microsoft Teams, Webex Calling, Mitel, and RingCentral among its employee collaboration integrations.
Deployment: ImpactCX offers SaaS, virtual appliance, on-premise hardware appliance, and hybrid deployment options.
Security: The maker says security capabilities vary by product and deployment and may include GovCloud hosting, FIPS 140-2/3 options, HIPAA-supporting controls, and SOC-aligned practices.
Intended users: The maker describes the product as designed for organizations that require human-led evaluation of calls, screen activity, and interaction details against QA standards and business policies.
Pricing variation: Overall solution pricing may vary by deployment requirements, package, number of users or channels, add-on modules, integrations, storage, support, and other configuration factors.
Company history: Eventide says it was founded in 1971 in Little Ferry, New Jersey, and created ImpactCX for enterprise contact centers and employee collaboration.
Founded: 1971
Price from: $15/mo

Where it ranks on The Geeks Club

Best Call Center Quality Management Software in 2026#11 of 24

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Sources

eventideicx.com/products/manual-quality-management· checked 8 Oct 2026
eventideicx.com/integrations· checked 8 Oct 2026
eventideicx.com/products/flexible-deployment-options· checked 8 Oct 2026
eventideicx.com· checked 8 Oct 2026
eventideicx.com/pricing· checked 8 Oct 2026
eventideicx.com/about-us· checked 8 Oct 2026
eventideicx.com/products· checked 20 Sept 2026