Best Call Center Quality Management Software in 2026
Updated
In short: QualityDesk is ranked #1 of 24 as of 8 October 2026, ahead of Convin and Voxjar. The best-ranked option with a free plan is Convin. The lowest first paid tier on this page is OttoQA at $1.01/mo.
When your team needs a consistent way to assess customer interactions, call center quality management software brings review and coaching workflows into focus. Compared on AI-assisted scoring, calibration tools, coaching workflows, and compliance reviews, the entries also show which QA channels they cover. Included agent counts can help you consider scope; check free-plan availability and paid starting prices for cost context. Convin, Voxjar, and MaestroQA are among the options shown, alongside Call Optix and Enthu.AI. Compare the listed evaluation and follow-up capabilities with the interactions your team reviews and the quality processes you need to support.
24 call center quality management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Call Center Quality Management Software, ranked on how quickly a newcomer can get going. 12 of the 24 on this page can be tried for free.
- 1 QualityDeskPaid from €339/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 ConvinFree plan
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 3 VoxjarPaid from $90/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 4 MaestroQAPaid from $185/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 5 MyQM Auto QA
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 6 Call OptixPaid from $149/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 7 Enthu.AIPaid from $59/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 8 OttoQAPaid from $1.01/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 9 QUALICOREPaid from ZAR 160/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 10 Scorebuddy Conversation Analytics
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 11 ImpactCX Manual Quality ManagementPaid from $15/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 12 MiaRecPaid from $25/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 13 SQM CX Quality
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 14 Abacus QMS
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 15 AmplifAI Quality Assurance
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 16 Click2Coach
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 17 TELUS Digital Agent Quality Insights
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 18 Primas
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 19 CallMiner Quality Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 20 TouchPoint One Quality ManagementPaid from $29.23/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 21 EvaluAgent
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 22 Invoca
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 23 Observe.AI Conversation Intelligence
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 24 Medallia
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
Compare all 24 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Coaching workflows | AI-assisted scoring |
|---|---|---|---|---|---|---|---|---|
| 1 | QualityDesk | 7.8 | Free plan | €339/mo | Yes | — | Yes | Yes |
| 2 | Convin | 7.7 | Free plan | Free | — | — | — | — |
| 3 | Voxjar | 7.6 | Free plan | $90/mo | Yes | — | Yes | Yes |
| 4 | MaestroQA | 7.0 | Free plan | $185/mo | — | — | Yes | Yes |
| 5 | MyQM Auto QA | 6.8 | No | — | No | — | Yes | Yes |
| 6 | Call Optix | 6.7 | No | $149/mo | No | — | Yes | Yes |
| 7 | Enthu.AI | 6.7 | No | $59/mo | No | — | Yes | Yes |
| 8 | OttoQA | 6.7 | No | $1.01/mo | No | — | Yes | Yes |
| 9 | QUALICORE | 6.7 | No | ZAR 160/mo | No | — | Yes | Yes |
| 10 | Scorebuddy Conversation Analytics | 6.7 | No | — | No | — | Yes | Yes |
| 11 | ImpactCX Manual Quality Management | 6.6 | No | $15/mo | No | — | Yes | No |
| 12 | MiaRec | 6.6 | No | $25/mo | No | 25 /user/mo | — | — |
| 13 | SQM CX Quality | 6.6 | No | — | No | — | Yes | Yes |
| 14 | Abacus QMS | 6.4 | No | — | — | — | Yes | Yes |
| 15 | AmplifAI Quality Assurance | 6.4 | No | — | — | — | Yes | Yes |
| 16 | Click2Coach | 6.4 | No | — | — | — | Yes | Yes |
| 17 | TELUS Digital Agent Quality Insights | 6.4 | No | — | — | — | Yes | Yes |
| 18 | Primas | 6.3 | No | — | — | — | Yes | Yes |
| 19 | CallMiner Quality Management | 6.2 | No | — | — | — | Yes | Yes |
| 20 | TouchPoint One Quality Management | 6.1 | No | $29.23/mo | No | 29.23 /user/mo | Yes | Yes |
| 21 | EvaluAgent | 6.0 | No | — | — | — | Yes | Yes |
| 22 | Invoca | 6.0 | No | — | No | — | — | — |
| 23 | Observe.AI Conversation Intelligence | 5.8 | No | — | No | — | Yes | Yes |
| 24 | Medallia | 5.4 | No | — | — | — | — | — |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which call center quality management software is ranked first on The Geeks Club?
QualityDesk is ranked #1 of 24 with a score of 7.8. Convin is second and Voxjar third.
How many of these have a free plan?
4 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, OttoQA has the lowest first paid tier we found: $1.01/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.