incident.io

7.4easy start · #9 of 28
in IT Incident Management Software

Free to practise onyes
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on Android, api, iOS, Mac, Web. Paid plans from $15/mo.

incident.io is ranked #9 of 28 in IT incident management software on The Geeks Club. It runs on Android, API, iOS, macOS, Web. There is a free plan. Paid plans start at $15/mo.

incident.io plans and pricing

All plans

Basic Free Forever Slack or Microsoft Teams native incident response · Single team on-call · Status page · Essential incident automation incident.io · 30 Sept 2026

Team $15/mo Per user / month; annual discount shown from $19 to $15 Slack & Teams native incident response · Multi-team on-call and alerting · Workflows · On-call add-on: + $10 per user / month incident.io · 30 Sept 2026

On-call $20/mo Per user / month Standalone on-call product · Alert routing, grouping and insights · Flexible schedules · Cover requests and overrides incident.io · 30 Sept 2026

Pro $25/mo Per user / month Everything in Team · Advanced insights and custom dashboards · Customizable post-incident process and postmortems · Private incidents and policies · On-call add-on: + $20 per user / month incident.io · 30 Sept 2026

Enterprise Not published Custom proposal Everything in Pro · Dedicated customer success manager · Advanced access control and multiple environments · Enterprise security and compliance · 99.99% uptime SLA incident.io · 30 Sept 2026

Compared on IT incident management software

Free plan: Yes
Paid from: $15/user/mo

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The record

Purpose: incident.io describes its software reliability platform as helping teams investigate, respond to, and prevent incidents using AI that understands their organization.
On-call: Its on-call product routes alerts to responders and supports schedules, escalation, and alert insights.
Investigations: The investigations agent analyzes signals and provides a structured root-cause hypothesis after an incident is declared.
Response: Teams can coordinate incident response from Slack and Microsoft Teams, assign roles, and automate workflows.
Status pages: Status Pages can update customers as an incident progresses.
Integrations: Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack.
Security compliance: The company states it is SOC 2 Type I and II and GDPR compliant.
Encryption: The security page says customer data is encrypted using AES-256 and passwords are protected with a SHA-256 one-way hash function.
Security testing: incident.io says it conducts annual third-party penetration tests and weekly vulnerability scans.
Enterprise SLA: The Enterprise plan lists a 99.99% uptime SLA.
AI feature eligibility: The pricing comparison states that Investigations requires Response.
Product availability: The homepage lists web, Slack, Teams, mobile, and desktop interfaces, and the maker links to a Mac app and mobile app changelog.
Founded: 2021
Price from: $15/mo

Where it ranks on The Geeks Club

Best IT Incident Management Software in 2026#9 of 28
Best Incident Management Software in 2026#8 of 27
Best On-Call Management Software in 2026#11 of 26
Best AI DevOps Assistants in 2026#6 of 25
Best On-Call Scheduling Software in 2026#5 of 24

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Sources

incident.io· checked 30 Sept 2026
incident.io/pricing· checked 30 Sept 2026
incident.io/integrations· checked 30 Sept 2026
incident.io/security· checked 30 Sept 2026