Ivanti Neurons for Enterprise Service Management extends service workflows beyond IT into areas such as HR, facilities, security and project portfolio management. Its package combines IT service management, IT asset management, asset discovery, Analyst AI Assist and the Neurons Platform, with additional modules for HR Service Management, Facilities Service Management, Governance, Risk and Compliance, Project Portfolio Management and Security Operations Management. Analyst AI Assist can correlate incidents, classify and summarize tickets, translate text, assist with writing, generate knowledge and create dashboard widgets. A Self-Service AI Agent accepts natural-language requests and supports troubleshooting; agents can plan, orchestrate and execute tasks. Ivanti says its ITSM module is built around 11 ITIL 4-certified practices. Its low-code/no-code iPaaS, powered by Workato, offers more than 1,000 connectors and templates with two-way workflows. The service supports mobile access and omnichannel intake, with deployment options listed as both. Pricing is available by contacting sales.
Who it is for
Ivanti presents ESM for enterprises that want to extend service management across departments and support workflows outside IT. It may suit organizations coordinating service, asset, project and security operations.
What is good
- Combines ITSM with cross-department service modules.
- AI assists with tickets, knowledge and dashboards.
- Self-service agent handles natural-language requests.
- iPaaS offers more than 1,000 connectors and templates.
- Supports mobile access and omnichannel intake.
What to know first
- Pricing is available only by contacting sales.
- The package is intended for enterprises.
Verdict
Ivanti Neurons ESM brings IT and non-IT service workflows into one offering, with AI assistance and a broad integration platform. Organizations should request pricing from sales to assess the fit.
Ivanti Neurons for Enterprise Service Management plans and pricing
All plansCompared on HR case management software
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
- Knowledge base
- Yes
- Asset management
- Yes
- Deployment
- both
