LibreDesk

Free plan

What the maker publishes

Access controls

Teams can create custom roles with per-action permissions for teams and individual agents. source

Agent tools

Agent Copilot can draft replies, summarize conversations, and look up knowledge base answers from the inbox. source

AI

The AI assistant can answer live chat questions using a knowledge base and hand off conversations to a human when it cannot help. source

API

LibreDesk provides HTTP/JSON APIs and webhooks for custom integrations and workflows. source

Automation

Automation rules can tag, assign, and route conversations based on defined conditions. source

Deployment

LibreDesk runs as a single binary or Docker deployment and requires PostgreSQL and Redis. source

Help center

The help center supports searchable collections and articles in multiple languages. source

Hosted option

The product is self-hosted; its site says Railway offers a one-click deployment option. source

Inbox

Its omnichannel inbox brings live chat, email, and WhatsApp conversations into one place. source

Integrations

Email inboxes can connect through Google OAuth, Microsoft OAuth, or manual IMAP/SMTP configuration. source

Price

The site says LibreDesk is free to self-host, includes every feature, and has no paid tiers. source

Product

LibreDesk is an open-source, self-hosted omnichannel customer support desk for handling live chat, email, WhatsApp, and more. source

Reporting

The product supports CSAT surveys and tracks response times, resolution rates, and agent activity. source

SSO

Agents can sign in using external OpenID Connect providers such as Google or Keycloak; agent accounts must still be created in LibreDesk. source

Supported binaries

The download page lists binaries for Linux, macOS, Windows, FreeBSD, NetBSD, and OpenBSD. source

Checked against the maker's pages on 12 Oct 2026.