marv.Inbox

6.6easy start · #20of 33
in WhatsApp Customer Service Software

Free to practise onno
Free trialyes
Well documentedyes
Runs where you workno

Runs on api, Web. Paid plans from $58/mo.

marv.Inbox is ranked #20 of 33 in WhatsApp customer service software on The Geeks Club. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $58/mo.

marv.Inbox plans and pricing

All plans

Free Trial Free 2 teams · Up to 5 seats · WhatsApp + Messenger · 500 conversations / month · 1 opt-in follow-up campaign (up to 99 opted-in contacts) · 10-day history marvinbox.com · 9 Oct 2026

Starter $58/mo 5 agent seats · WhatsApp + Messenger · Unlimited conversations · 90-day history + CSV export · Up to 500 opt-in conversations / month marvinbox.com · 9 Oct 2026

Growth $178/mo 15 agent seats · WhatsApp + Messenger · Unlimited conversations · Unlimited history · Up to 2,000 opt-in conversations / month marvinbox.com · 9 Oct 2026

Enterprise Unlimited seats · Custom integrations · Dedicated success manager · SLA guarantee (99.9% uptime) · Audit logs & compliance tools · White-label option marvinbox.com · 9 Oct 2026

Compared on WhatsApp customer service software

Free plan: No
Shared inbox: Yes
Conversation routing: rules
Included agent seats: 5 agents
Conversation retention: 90 days
Team collaboration: Yes
WhatsApp templates: Yes

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The record

Purpose: marv.Inbox is a shared team inbox for customer-initiated WhatsApp and Messenger conversations, with one owner and one clock per conversation.
Team workflows: Teams can assign, comment on, tag, and hand off conversations with the full thread attached.
Queue and SLA: The product tracks ownership, overdue conversations, workload, and response pressure, with SLA policies and alerts on Growth.
AI and automation: The product offers AI-assisted replies, workflow tools, smart routing, and workflow automation tools.
Live channels: WhatsApp and Messenger are live; Instagram and Telegram are listed as coming soon.
Developer API: The production REST API uses OAuth2 and supports signed webhooks, and the maker says it is not gated to a higher plan.
Security controls: The maker states that credentials are encrypted at rest with AES-256-GCM, access is role-based, and conversation data is separated by workspace; Growth and Enterprise default to isolated deployments.
Certifications: The maker states it holds no security certification and is not SOC 2 or ISO 27001 certified.
HIPAA and audit limits: The maker says it does not offer a HIPAA Business Associate Agreement and publishes no penetration test report or third-party audit.
Data retention on Coexistence: For a Coexistence connection, the maker says Meta syncs the most recent six months of WhatsApp messages and contacts with a WhatsApp number, excluding group chat messages.
Account and billing: Customers connect their own WhatsApp Business account, Meta bills messaging at its own rates, and marv.Inbox says it does not add a per-message markup.
Onboarding and support: New workspaces are currently onboarded by invitation, and the walkthrough form says the team usually replies within one business day.
Intended teams: The maker describes the product as built for teams of 2 to 50 people handling support, sales, and operations together.
Headquarters: Tel Aviv, Israel
Price from: $58/mo

Where it ranks on The Geeks Club

Best WhatsApp Customer Service Software in 2026#20 of 33

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Sources

marvinbox.com· checked 9 Oct 2026
marvinbox.com/en/pricing· checked 9 Oct 2026
marvinbox.com/en/developers· checked 9 Oct 2026
marvinbox.com/en/whatsapp-data-security· checked 9 Oct 2026