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Best Matrix42 Enterprise Service Management Alternatives in 2026

Updated

20 platforms from IT knowledge base software ranked against Matrix42 Enterprise Service Management on the same published basis.

  1. 1
    osTicket Free plan apiself-hostedWeb $12/mo7.6
    Matrix42 Enterprise Service Management vs osTicket
  2. 2
    Znuny Free plan apiLinuxself-hostedWeb $374.92/mo7.6
    Matrix42 Enterprise Service Management vs Znuny
  3. 3
    GLPI Free trial AndroidapiLinuxMacself-hosted €19/mo7.4
    Matrix42 Enterprise Service Management vs GLPI
  4. 4
    CompassDocs Free plan apiLinuxMacself-hostedWeb $8/mo7.2
    Matrix42 Enterprise Service Management vs CompassDocs
  5. 5
    ITarian Remote Desktop Free plan AndroidiOSMacWin Free7.2
    Matrix42 Enterprise Service Management vs ITarian Remote Desktop
  6. 6
    iTop Free plan apiLinuxMacself-hostedWeb Free7.2
    Matrix42 Enterprise Service Management vs iTop
  7. 7
    Jitbit Helpdesk Free trial AndroidapiiOSLinuxself-hosted $24/mo7.2
    Matrix42 Enterprise Service Management vs Jitbit Helpdesk
  8. 8
    Tango Free plan extensionMacWebWin $1.25/mo7.2
    Matrix42 Enterprise Service Management vs Tango
  9. 9
    HESK Free plan self-hostedWeb 7.1
    Matrix42 Enterprise Service Management vs HESK
  10. 10
    Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo7.1
    Matrix42 Enterprise Service Management vs Matrix42 FastViewer
  11. 11
    Scribe Free plan apiextensionMacWebWin $1,713/mo7.1
    Matrix42 Enterprise Service Management vs Scribe
  12. 12
    Helpy Free trial apiself-hostedWeb $40/mo7.0
    Matrix42 Enterprise Service Management vs Helpy
  13. 13
    Hudu Free trial AndroidapiextensioniOSself-hosted $27/mo7.0
    Matrix42 Enterprise Service Management vs Hudu
  14. 14
    NinjaOne Free trial AndroidapiiOSLinuxMac $1.50/mo7.0
    Matrix42 Enterprise Service Management vs NinjaOne
  15. 15
    Zammad Free trial apiLinuxself-hostedWeb €7/mo7.0
    Matrix42 Enterprise Service Management vs Zammad
  16. 16
    Docusnap Free trial apiLinuxMacself-hostedWeb €38.75/mo6.9
    Matrix42 Enterprise Service Management vs Docusnap
  17. 17
    Freshservice Free trial AndroidapiiOSWeb $19/mo6.9
    Matrix42 Enterprise Service Management vs Freshservice
  18. 18
    Gfacility Free trial AndroidapiiOSWeb 6.9
    Matrix42 Enterprise Service Management vs Gfacility
  19. 19
    ITFlow Free plan apiLinuxself-hostedWeb Free6.9
    Matrix42 Enterprise Service Management vs ITFlow
  20. 20
    Liongard Free trial apiLinuxMacWebWin 6.9
    Matrix42 Enterprise Service Management vs Liongard

Matrix42 Enterprise Service Management alternatives compared

#PlatformScoreFree planFromRuns on
1osTicket7.6Free plan$12/moAPI, self-hosted, Web
2Znuny7.6Free plan$374.92/moAPI, Linux, self-hosted, Web
3GLPI7.4€19/moAndroid, API, Linux, Mac, self-hosted, Web, Windows
4CompassDocs7.2Free plan$8/moAPI, Linux, Mac, self-hosted, Web, Windows
5ITarian Remote Desktop7.2Free planFreeAndroid, iOS, Mac, Windows
6iTop7.2Free planFreeAPI, Linux, Mac, self-hosted, Web, Windows
7Jitbit Helpdesk7.2No$24/moAndroid, API, iOS, Linux, self-hosted, Web, Windows
8Tango7.2Free plan$1.25/moBrowser, Mac, Web, Windows
9HESK7.1Free planself-hosted, Web
10Matrix42 FastViewer7.1No€45/moAndroid, iOS, Mac, self-hosted, Web, Windows
11Scribe7.1Free plan$1,713/moAPI, Browser, Mac, Web, Windows
12Helpy7.0$40/moAPI, self-hosted, Web
13Hudu7.0No$27/moAndroid, API, Browser, iOS, self-hosted, Web
14NinjaOne7.0No$1.50/moAndroid, API, iOS, Linux, Mac, Web, Windows
15Zammad7.0€7/moAPI, Linux, self-hosted, Web
16Docusnap6.9No€38.75/moAPI, Linux, Mac, self-hosted, Web, Windows
17Freshservice6.9No$19/moAndroid, API, iOS, Web
18Gfacility6.9NoAndroid, API, iOS, Web
19ITFlow6.9Free planFreeAPI, Linux, self-hosted, Web
20Liongard6.9API, Linux, Mac, Web, Windows
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Questions about Matrix42 Enterprise Service Management alternatives

What is the best alternative to Matrix42 Enterprise Service Management?

osTicket, number 1 in IT knowledge base software with a score of 7.6 out of 10. The others here: Znuny, GLPI, CompassDocs and 16 more.

What is the best free alternative to Matrix42 Enterprise Service Management?

osTicket is the best-ranked alternative with a free plan. 9 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.