Mebius Voice of Customer

6.0easy start · #24of 29
in Voice of Customer Software

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Runs on Web.

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Mebius Voice of Customer is ranked #24 of 29 in voice of customer software on The Geeks Club. It runs on Web.

Mebius Voice of Customer plans and pricing

All plans

Gold 5 custom forms · weekly data updates · extended platform access · Voice of Store · in-store feedback voiceofcustomer.it · 8 Oct 2026

Silver 3 custom forms · monthly data updates · basic platform features · online review analysis voiceofcustomer.it · 8 Oct 2026

Platinum 3 forms per store · daily data updates · advanced predictive capabilities · competitive benchmarking voiceofcustomer.it · 8 Oct 2026

Compared on voice of customer software

Free plan: No
Feedback sources: Online reviews, in-store QR feedback, and staff feedback
Sentiment analysis: Yes

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The record

Product: Voice of Customer combines online reviews, in-store feedback, and staff feedback in a customer experience analytics platform.
Review analysis: The platform analyzes reviews from Google, Trustpilot, Tripadvisor, vertical platforms, and social media, with automatic translation and topic clustering.
Sentiment: Its natural language processing algorithms analyze sentiment and emotions in customer feedback.
In-store surveys: The QR feedback module offers store-specific branded QR codes and mobile-optimized contextual micro-surveys.
NPS and alerts: The QR feedback module uses NPS categories and can send configurable alerts on critical responses.
Prioritization: Performance Indexing combines issue impact on ratings with review frequency in a prioritization matrix.
Dashboards: The platform offers customizable dashboards and automated reports for sharing data across an organization.
Predictive analysis: The platform says it identifies early warnings and emerging trends before they spread.
Integrations: The site lists Google, Trustpilot, Tripadvisor, Trovaprezzi, Facebook, App Store, and Google Play as connected sources.
Staff feedback: Voice of Store collects structured feedback from staff who work at the point of sale.
Sectors: The maker describes the platform for retail, food service, automotive, pharmacy, and grocery businesses.
Security and quality: The company’s About page states that its quality is ISO 9001 certified.
Support and sales: The maker invites prospective customers to request a tailored demo and lists [email protected] and +39 02 4507 1108 for contact.
Free benchmark: The maker offers a free, no-commitment benchmark on request, while continuous monitoring and retailer-level breakdown are described as part of the product.

Where it ranks on The Geeks Club

Best Voice of Customer Software in 2026#24 of 29

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Sources

voiceofcustomer.it/en/· checked 8 Oct 2026
voiceofcustomer.it/en/in-store-feedback-via-qr-code.html· checked 8 Oct 2026
voiceofcustomer.it/en/about-us.html· checked 8 Oct 2026
voiceofcustomer.it/en/contact.html· checked 8 Oct 2026
voiceofcustomer.it/en/benchmark.html· checked 8 Oct 2026
voiceofcustomer.it/funzionalita.html· checked 8 Oct 2026