OttoQA

OttoQA scores contact center interactions against a customer’s existing QA forms and produces evaluations, behavior trends, coaching plans and call summaries. It supports voice, chat, email and help desk interactions, with statistically valid sampling or scoring every call. The product says it supports any language and predicts CSAT and NPS on every call using interaction content, sentiment, intent and behavioral signals. Redo provides AI role-play for new-hire practice, remediation and ongoing skills training. Setup begins with customer QA forms and includes calibration through a 200-call proof of concept. OttoQA states that it does not retain call recordings or raw transcripts on its servers and masks PII/PHI before storage. It states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit and AES-256 encryption at rest; SOC 2 is in progress. The web-based service is paid, has no free plan and offers a free trial. One-time setup costs 1000.00 USD. Custom pricing applies above 10,000 evaluations per month; standard service is month to month with cancellation anytime. The company describes the product as built for contact centers across several industries.

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