PeopleMetrics CEM Platform

6.5easy start · #13 of 34
in Customer Experience Management Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on Web.

PeopleMetrics CEM Platform is ranked #13 of 34 in customer experience management software on The Geeks Club. It runs on Web.

PeopleMetrics CEM Platform plans and pricing

All plans

Paid plan Not published No caps on invitations, responses or users; contact PeopleMetrics for pricing peoplemetrics.com · 8 Oct 2026

Compared on customer experience management software

Journey mapping: Yes
Feedback channels: multichannel
Text analytics: Yes
Closed-loop actions: Yes
Experience programs: multi_experience

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The record

Purpose: The platform is presented for patient, customer, and employee experience management.
Feedback collection: It collects customer feedback through email, websites, kiosks, and other channels.
Feedback limits: The platform page says there are no caps on invitations, responses, or users.
Operational data: It connects organizational systems with PeopleMetrics so customer feedback can be analyzed alongside operational metrics.
Reporting: Users can create customizable, interactive dashboards and real-time reports, with dashboards tailored to user roles.
Alerts and follow-up: Real-time survey alerts can be configured by response, customer segment, or keyword, with case status feeds and closed-loop follow-up workflows.
Root cause analysis: Users can create business-specific root-cause tags and report on trends alongside customer and operational metrics.
CRM and other integrations: The company describes CRM integration and gives examples of Salesforce data integration, Zendesk support tickets, and API calls triggered by survey responses.
Access controls: The platform offers single sign-on, and administrators can control user access and reporting permissions.
Security certification: PeopleMetrics states that it holds an active ISO/IEC 27001:2022 certification, valid through September 23, 2028.
Privacy and security: Its privacy policy says safeguards include encryption of data in transit, access controls, and monitoring and logging of system activity.
Support and onboarding: The platform page says PeopleMetrics will set customers up and train them to build dashboards and real-time reports.
Pricing and trial: The opened platform page invites prospective customers to request a walkthrough and does not state a price or trial offer.
CRM integration: The platform can pull customer feedback data into a CRM for a single view of customer relationships.

Where it ranks on The Geeks Club

Best Customer Experience Management Software in 2026#13 of 34

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Sources

peoplemetrics.com/cem-platform· checked 7 Oct 2026
peoplemetrics.com/blog/how-to-leverage-your-iso-9001-cust· checked 7 Oct 2026
peoplemetrics.com/trust-center· checked 7 Oct 2026
peoplemetrics.com/privacy-policy· checked 7 Oct 2026