Puzzel Customer Service Platform

6.2easy start · #17 of 37
in Omnichannel Contact Center Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, Web.

Puzzel Customer Service Platform is ranked #17 of 37 in omnichannel contact center software on The Geeks Club. It runs on API, Web.

Puzzel Customer Service Platform plans and pricing

All plans

Impress Not published Voice · chat · messaging · email · omnichannel routing · reporting · add-ons available puzzel.com · 3 Oct 2026

Resolve Not published Voice · silent monitoring · call recording · basic IVR · agent assist · MS Teams integration · reporting · add-ons available puzzel.com · 3 Oct 2026

Power Not published Voice · chat · messaging · email · omnichannel routing · workforce management · knowledge management · add-ons available puzzel.com · 3 Oct 2026

Compared on omnichannel contact center software

Voice channel: Yes
Digital channels: chat, email, messaging, SMS, video, social media
Workforce management: Yes
Outbound dialer: Yes
AI agent assistance: Yes
Interaction recording: Yes

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The record

Purpose: Puzzel’s CX ecosystem brings customer conversations, channels, processes, and data together to help organisations deliver customer service.
Channels: The platform supports voice, chat, messaging, and email, with omnichannel routing listed in its packages.
AI tools: The ecosystem includes virtual agents, agent Co-Pilot, live call summaries, and conversational intelligence.
Case management: Puzzel Case Management provides ticketing to track and manage customer queries and is described as an add-on to the CX Platform.
Integrations: Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with.
APIs: Puzzel describes its cloud-based platform as having open APIs for integration with existing IT infrastructure, including CRM systems.
Security: Puzzel says its operational and development processes are certified against ISO 9001:2015 and ISO 27001:2013 standards.
Data protection: Puzzel says it provides services to help customers comply with GDPR and embeds privacy and personal-data handling in its development and service-maintenance processes.
Support: Puzzel’s Help Centre offers product documentation and help resources, system status, and ticket submission and tracking.
Package pricing: The packages page directs prospective customers to discuss pricing and package fit with Puzzel’s team; it does not display prices.
Company history: Puzzel says it started in Norway in 1998 with the ambition to become Europe’s leading provider of CX solutions.
Headquarters: Oslo, Norway

Where it ranks on The Geeks Club

Best Omnichannel Contact Center Software in 2026#17 of 37

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Sources

puzzel.com/platform· checked 3 Oct 2026
puzzel.com/packages· checked 3 Oct 2026
puzzel.com/platform/case-management/ticketing· checked 3 Oct 2026
puzzel.com/platform/integrations· checked 3 Oct 2026
puzzel.com/reduce-it-complexity· checked 3 Oct 2026
puzzel.com/trust-centre· checked 3 Oct 2026
puzzel.com/help· checked 3 Oct 2026
puzzel.com/about· checked 3 Oct 2026
puzzel.com· checked 28 Sept 2026