Puzzel Workforce Management

5.7easy start · #31 of 39
in Contact Center Workforce Management Software

Free to practise onnot on record
Free trialnot on record
Well documentednot on record
Runs where you worknot on record

Runs on api, Web.

Puzzel Workforce Management is ranked #31 of 39 in contact center workforce management software on The Geeks Club. It runs on API, Web.

Puzzel Workforce Management plans and pricing

All plans

Puzzel Workforce Management Not published WFM is listed as an add-on to Puzzel packages; request a demo or contact sales for details puzzel.com · 8 Oct 2026

Compared on contact center workforce management software

Demand forecasting: Yes
Skills-based scheduling: Yes
Intraday management: Yes
Omnichannel forecasting: Yes
Supported channels: voice, email, chat, social media
API access: Yes

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The record

Purpose: Puzzel WFM is a cloud-based platform for contact centre staffing and scheduling.
Forecasting: It analyses historical data to predict contact volumes across channels and supports multiple forecasts in a week.
Scheduling: Managers can create optimised schedules and adjust them in real time, including with multi-skill scheduling.
Agent self-service: Agents can manage shift preferences and holiday requests, and the product describes a self-service portal for requesting changes or switching shifts.
Real-time adherence: Managers can compare agent activity with scheduled tasks and identify deviations in real time.
Reporting: Reports cover agent shifts, adherence, holiday requests, payroll and overtime, and can be exported.
Integrations: Puzzel says its platform integrates with Salesforce, Microsoft Dynamics, Microsoft Teams and Zendesk; its WFM page also describes third-party CRM integration and APIs for reporting data.
Security: Puzzel's security introduction describes technical and organisational measures intended to protect customer data and maintain confidentiality, integrity and availability.
Web access: Puzzel's WFM requirements document describes the application as web-based, accessed through planner and agent portals over port 443, and supporting major web browsers.
Support: Puzzel directs customers to its Help Centre for support, product documentation and help resources.
Intended users: The product is described for contact centre managers, resource planners and agents who need to plan staffing against customer demand.
Founded: 1998
Headquarters: Oslo, Norway

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Sources

puzzel.com/products/workforce-management· checked 8 Oct 2026
puzzel.com/platform/workforce-management/schedulin· checked 8 Oct 2026
puzzel.com/platform/workforce-management/real-time· checked 8 Oct 2026
puzzel.com/platform/workforce-management/reporting· checked 8 Oct 2026
puzzel.com/platform/integrations· checked 8 Oct 2026
puzzel.com/security-intro· checked 8 Oct 2026
help.puzzel.com/system/files/2022-12/Basic%20requiremen· checked 8 Oct 2026
puzzel.com/contact· checked 8 Oct 2026
puzzel.com/packages· checked 8 Oct 2026