QEval

6.4easy start · #7 of 29
in Contact Center Analytics Software

Free to practise onnot on record
Free trialnot on record
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Runs where you worknot on record

Runs on Web.

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QEval is ranked #7 of 29 in contact center analytics software on The Geeks Club. It runs on Web.

QEval plans and pricing

All plans

Custom enterprise pricing Not published Tailored proposal; pricing provided after inquiry etechgs.com · 3 Oct 2026

Compared on contact center analytics software

Real-time monitoring: Yes
Speech analytics: Yes
Sentiment analysis: Yes
Quality scorecards: Yes
Service-level reporting: Yes

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The record

Purpose: QEval is a performance management platform for contact centers that analyzes customer interactions with AI.
Interaction coverage: The maker says QEval analyzes 100% of interactions across voice, chat, email, and messaging.
AI quality scoring: Automated scoring evaluates interactions for context, tone, and compliance requirements.
Coaching: The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences.
Compliance: The maker says QEval continuously monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails.
Data protection: The platform tour says QEval detects PHI, PCI, and PII at ingest and stores redacted transcripts by default.
Security attestations: The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned.
Integrations: QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams.
Deployment: The maker says QEval can be deployed in 30 days without infrastructure changes.
Support: The maker says its support and implementation team includes former QA directors, supervisors, and workforce management leads.
Intended users: The platform tour describes views and capabilities for CXOs, operations leaders, QA teams, supervisors, and risk, legal, and audit teams.
Commercial history: Etech says QEval launched as a SaaS platform in 2023.
Coverage: The maker says QEval analyzes interactions across voice, chat, email, and messaging, rather than sampling a small portion.
Implementation: The maker says QEval can connect telephony, email, chat, and social channels in 30 days without infrastructure changes.

Where it ranks on The Geeks Club

Best Contact Center Analytics Software in 2026#7 of 29

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Sources

etechgs.com/etslabs/qeval/· checked 2 Oct 2026
etechgs.com/etslabs/qeval-tour/· checked 2 Oct 2026
etechgs.com/company/about/· checked 2 Oct 2026
etechgs.com/etslabs/· checked 3 Oct 2026
etechgs.com/contact/· checked 3 Oct 2026