QStory Workforce Management

6.3easy start · #16 of 39
in Contact Center Workforce Management Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you workyes

Runs on Android, iOS, Web.

QStory Workforce Management is ranked #16 of 39 in contact center workforce management software on The Geeks Club. It runs on Android, iOS, Web.

QStory Workforce Management plans and pricing

All plans

QStory Workforce Management Not published Price plans discussed with QStory; no amount published qstory.ai · 2 Oct 2026

Compared on contact center workforce management software

Volume forecasting: Yes
Adherence tracking: Yes
Intraday management: Yes
Agent self-service: Yes
Deployment model: cloud

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The record

Product: QStory describes itself as an AI-native, cloud-native workforce management platform for contact centers, covering forecasting, scheduling, real-time adherence, and dynamic demand response.
Forecasting: The forecasting module models scenarios, accounts for events such as seasonal peaks and planned outages, and tracks forecast accuracy against volume and average handling time targets.
Forecast inputs: Users can import historical contact data or bring in an existing forecast from Excel or another platform.
Scheduling: QStory supports agent self-service for shift swaps, breaks, and schedule adjustments, with guardrails that align changes to demand and service levels.
Back office: QStory’s Work Item Manager can accept tasks by CSV or connect to systems such as Zendesk or Salesforce, and can prioritize work based on urgency and agent skills.
Security: QStory lists role-based access controls, audit logs, encryption in transit and at rest, and support for relevant frameworks such as GDPR and ISO; detailed information is available by requesting its security pack.
Certification: QStory says it renewed its ISO 27001 certification for 2026–2029.
Deployment: QStory describes the platform as fully cloud-native and says it does not require on-premise infrastructure.
Mobile access: QStory says agents can access WFM through mobile, and its Agent App is available on Google Play for Android.
Support: After go-live, QStory lists dedicated account support, training and onboarding resources, product updates, and workforce planning guidance; support options and service levels depend on the plan.
Trial and demo: QStory offers live demos and, in many cases, pilot opportunities; it does not state a self-serve free trial or trial duration on this page.
Who it serves: QStory says it serves contact centers from small teams to large enterprises in sectors including financial services, telecom, retail, healthcare, travel, public sector, and BPO.
Headquarters: London, United Kingdom

Where it ranks on The Geeks Club

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Sources

qstory.ai/us/faq/· checked 2 Oct 2026
qstory.ai/platform/wfm-forecasting/· checked 2 Oct 2026
qstory.ai/blog/2026/04/01/demo-qstory-back-office· checked 2 Oct 2026
qstory.ai/us/blog/2026/06/05/qstory-annual-esg-up· checked 2 Oct 2026
qstory.ai/us/platform/back-office-workforce-manag· checked 2 Oct 2026