ServiceNow Customer Service Management AI Agents Pricing in 2026
2 plans.
CSM Advanced
Ask
Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment
CSM Prime
Ask
Includes CSM Advanced · AI Specialists · Workforce Optimization
Pricing on request Read from ServiceNow Customer Service Management AI Agents's pricing page on 25 Sept 2026.
What the alternatives cost
| Product | Free | Paid from |
|---|---|---|
| 1CRM | Free plan | $13 |
| HubSpot Marketing Hub | Free plan | $7 |
| LeadSquared | Free trial | $1,200 |
| Agentforce Contact Center | Free trial | $50 |
| Vtiger CRM | Free plan | $12 |
| Intercom | Free trial | $0.99 |