Best ServiceNow Customer Service Management AI Agents Alternatives in 2026
Taken from Customer Service CRM Software, where ServiceNow Customer Service Management AI Agents is listed too, in the same order.
- 1
8.4 Club score1CRM
1CRM is customer relationship management software for sales and marketing, with a visual sales pipeline and marketing automation.
- Free plan
- Windows · macOS · Linux · Web
- 2
7.8 Club scoreHubSpot Marketing Hub
- Free plan
- Web · iPhone and iPad · Android · API
- 3 7.6 Club score
LeadSquared
LeadSquared is an AI CRM for sales, service, marketing, and field teams, with web, Android, and iOS access and an API.
- Free trial
- Web · iPhone and iPad · Android · API
- 4 7.4 Club score
Agentforce Contact Center
Agentforce Contact Center is paid contact-center software from Salesforce, available on the web, iOS, and Android.
- Free trial
- Web · iPhone and iPad · Android · Browser extension
- 5
7.4 Club scoreVtiger CRM
Vtiger CRM gives marketing, sales, and support teams one platform for shared customer data and interactions.
- Free plan
- iPhone and iPad · Android
- 6 7.4 Club score
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product.
- Free trial
- Web · iPhone and iPad · Android
- 7
7.2 Club scoreFreshdesk
Freshdesk is customer service software for bringing support conversations into a shared inbox and managing them through ticketing, automation, and case management.
- Free plan
- API
- 8 7.1 Club score
Oracle Siebel CRM
Oracle Siebel CRM is an enterprise platform for managing sales, marketing, service, and commerce processes.
- Windows · Web · iPhone and iPad · Android
- 9
6.9 Club scorePega Customer Service
Pega Customer Service is a paid omnichannel digital engagement platform for enterprises.
- Free trial
- Web · iPhone and iPad · Android · API
- 10 6.9 Club score
Pega CRM
Pega CRM is a customer engagement suite combining Customer Service, Sales Automation and Customer Decision Hub.
- Free trial
- Web
- 11
6.9 Club scoreKustomer
Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.
- Web · iPhone and iPad · Android · API
- 12
6.7 Club scoreSprinklr Service
Sprinklr Service is a paid, enterprise contact center platform for customer service across more than 30 voice, social, and digital channels.
- Web · API
- 13
6.6 Club scoreeGain Customer Engagement Hub
eGain Customer Engagement Hub brings customer service channels, case tracking, workflows, and knowledge management into one platform.
- Web · iPhone and iPad · Android · API
- 14
6.5 Club scoreKapture CRM
Kapture CRM is an AI-powered customer experience platform for enterprise teams.
- Web · API
- 15 6.5 Club score
YundaDesk
YundaDesk is a web-based customer support platform for managing conversations across many channels.
- Free plan
- Web
- 16
6.4 Club scoreGladly
Gladly provides customer experience and commerce AI for brands that want to sell, serve, and support customers in a single conversation.
- Web · API
- 17
6.0 Club scoreZendesk Guide
Zendesk Guide is a web-based knowledge base for publishing help-center content to internal and external audiences.
- Web
- 18 5.8 Club score
Jio CRM
Jio CRM is a customer relationship platform for service providers and operators managing communications services.
- 19
5.8 Club scoreTeamSupport
TeamSupport is a paid customer support platform from TeamSupport, a company founded in 2008 and headquartered in Dallas, Texas, United States.
- API
- 20
5.6 Club scoreFreshworks Freddy AI Agent
Freshworks Freddy AI Agent is a web-based customer service agent for conversations across email, web chat, WhatsApp, Facebook, Instagram, and other social messaging…
- Web