SupportCandy

Free plan · paid from $79/yr

What the maker publishes

AI assistant

The AI assistant can summarize tickets, draft replies, and polish agent responses. source

AI chatbot

Its AI chatbot answers questions using trained knowledge-base data and can create a support ticket when it cannot resolve a query. source

API access

Yes source

Automation

Premium extensions include workflows, automatic agent assignment, service-level agreements, scheduled tickets, and automatic ticket closure. source

Customer portal

Yes source

Free plan

Yes source

Help center

Yes source

Hosting and limits

The maker says the self-hosted product places no restrictions on the number of agents or tickets and stores data in the site's WordPress database. source

Integrations

Listed integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email marketing tools. source

Intended users

The maker describes SupportCandy as suitable for customer-support teams across B2C and B2B industries, including e-commerce, education, healthcare, services, and software. source

Notable limit

The maker says premium add-ons cannot be purchased separately and are offered as a bundle. source

Product

SupportCandy is a self-hosted customer support and ticketing plugin for WordPress. source

Security and privacy

The plugin listing says it supports GDPR data retention and deletion, and its Private Credentials extension provides encrypted storage with permission controls. source

Shared inbox

Yes source

SLA management

Yes source

Support

The maker says premium add-on support is available for valid licenses, and its site lists support hours as Monday to Friday, 9:00 AM to 6:00 PM IST. source

Ticket automation

Yes source

Ticketing

The plugin provides ticket management, private agent notes, customizable fields, filters, email notifications, and REST API support. source

Trial and refund

The maker says it does not offer a trial and advertises a 14-day money-back guarantee. source

Checked against the maker's pages on 10 Oct 2026.