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Symbl.ai

7.1easy start · #4 of 32
in Speech Analytics Software
  • Free to practise onyes
  • Free trialnot on record
  • Well documentedyes
  • Runs where you workyes

Runs on Android, api, iOS, self-hosted, Web.

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Symbl.ai provides conversation intelligence APIs for enterprises building real-time AI agents and multimodal experiences. Its tools analyze voice, video and chat, extracting transcripts, topics, action items, follow-ups, questions, trackers, summaries, sentiment, analytics and entities. Nebula is its conversation-focused large language model for analyzing and generating conversation-centric text; its page states a capacity of up to 16,000 tokens and support for English, Spanish, French, German, Italian and more. SDKs support adding conversation intelligence to web and mobile apps. Integrations span CRM, business intelligence, meeting platforms and data stores including BigQuery, Google Cloud Storage, Snowflake, AWS S3, AWS Redshift, Databricks and Microsoft SQL Server. The free plan includes up to 1,000 audio/video minutes and 10,000 text words per month, among other limits; usage-based pricing is also listed. Enterprise pricing is custom and includes support and SLAs, with deployment in a private environment. Symbl lists Android, iOS, web, API and self-hosted platforms. Data at rest is encrypted with AES-256 and data in transit with TLS. Conversations and processed intelligence are retained by default, while audio recordings and voice streams are not stored; a Delete API can remove conversations by ID.

Who it is for

Symbl.ai suits AI, product, revenue and data teams building conversation-aware applications or analyzing voice, video and chat. Its APIs and SDKs are intended for web and mobile development as well as enterprise deployment.

What is good

  • Extracts a broad range of conversation intelligence.
  • SDKs support web and mobile applications.
  • Free plan includes monthly audio/video and text limits.
  • Enterprise plan supports private-environment deployment.
  • Delete API can remove conversations by ID.

What to know first

  • Conversations and processed intelligence are retained by default.
  • Enterprise pricing is custom and not listed.
  • Free plan has usage and concurrency limits.

Verdict

Symbl.ai offers APIs and a conversation-focused model for extracting and working with conversation data. Before adopting it, account for the default retention of processed intelligence and the usage limits on the free plan.

Symbl.ai plans and pricing

All plans
PayG Free Usage-based; Audio/Video: first 1,000 mins/month $0/min, next 29K $0.027/min, over 30K $0.017/min; Text: first 10,000 words/month $0/word, next 3.74M $0.0002/word, over 3.75M $0.00012/word No usage commitment · Call Score API: $0.10/criteria per conversation · Real Time Assist: up to 5 minutes at $0 · Up to 50 concurrent connections symbl.ai · 30 Sept 2026
Free Free Audio/Video: up to 1,000 mins/month · Text: up to 10,000 words/month · Call Score: up to 50 criteria · Real Time Assist: up to 5 minutes · 5 concurrent connections symbl.ai · 30 Sept 2026
Enterprise Not published Custom pricing High volume usage discounts · Custom concurrency · Nebula Model API access at scale · Enterprise support and SLAs · Private environment deployment symbl.ai · 30 Sept 2026

Compared on speech analytics software

Free plan
Yes

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