TCN Workforce Management

5.9easy start · #30 of 39
in Contact Center Workforce Management Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, Web.

TCN Workforce Management is ranked #30 of 39 in contact center workforce management software on The Geeks Club. It runs on API, Web. There is no free plan.

TCN Workforce Management plans and pricing

All plans

Custom pay-per-use pricing Not published Pay only for what you use · no monthly minimums · no licenses · no long-term contracts tcn.com · 30 Sept 2026

Compared on contact center workforce management software

Free plan: No
Demand forecasting: Yes
Skills-based scheduling: Yes
Intraday management: Yes
Omnichannel forecasting: Yes
Supported channels: voice, chat, email, SMS
API access: Yes

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The record

Purpose: TCN Workforce Management helps contact centres schedule agents and use historical trends to improve productivity and efficiency.
AI forecasting: The system analyses historical data to predict future contact volumes across channels and help managers determine staffing and skill needs.
Forecasting controls: Users can create unlimited forecasts, select data, and adjust efficiency measurements.
Agent self-service: Agents can self-manage shift bids, requests, and swaps, reducing or eliminating management intervention for those tasks.
Real-time visibility: Graphical real-time updates compare forecasts with outcomes and help managers monitor staffing, service levels, and schedule adherence.
Scheduling: The product brief describes visual schedules with breaks, skill coverage, weekly and daily views, custom activity rules, and weekly or ad-hoc calendar events.
Integrations: TCN says its Operator platform integrates with leading CRM systems and APIs; the site lists Salesforce and Zendesk integrations.
Cloud hosting: TCN says Operator is containerised, encrypted, and hosted on Google Cloud Platform using Google Kubernetes Engine across seven independent data centres.
Compliance: TCN lists PCI, SOC 2, HIPAA, and ISO 27001 among its global compliance standards.
Data residency: TCN says UK and EU data stays in the respective country or region under its data-residency practices.
Support: TCN offers 24/7 training and support at no cost, including dedicated account management and implementation assistance.
Pricing terms: TCN describes its pricing as pay-per-use, with no monthly minimums or long-term contracts, and says customers can start and stop platform usage as needed.
Intended users: TCN presents Workforce Management for contact centres that need to plan staffing, control labour costs, and manage agent schedules.
Founded: 1999

Where it ranks on The Geeks Club

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Sources

tcn.com/en_gb/contact-centre-solutions/workforc· checked 30 Sept 2026
tcn.com/wp-content/uploads/2024/03/PRODUCT-BRIE· checked 30 Sept 2026
tcn.com/en_gb/about-tcn/· checked 30 Sept 2026
tcn.com/en_gb/cloud-security-compliance/· checked 30 Sept 2026
tcn.com/en_gb/training-and-support/· checked 30 Sept 2026
tcn.com/en_gb/pricing/· checked 30 Sept 2026