TenantWise is a hosted SaaS tenant portal for housing providers, including social housing providers. It gives tenants online access to housing accounts, where they can review transactions, balances and payment history, update contact details, raise requests and report repairs. Tenants can also pay rent, service charges and other housing fees, or arrange direct debits. Providers can build reusable task-flow templates for processes such as onboarding, document collection and payments. An admin dashboard supplies signup and registration statistics, engagement reporting and configurable repairs. Named integrations include Adobe Sign, Microsoft Entra ID, SharePoint and housing management systems; documentation also describes a Civica Cx API connection that requires a user with API permissions. The company says it can build other integrations when needed. The service runs on AWS and uses encryption for sensitive data and regular security audits, according to TenantWise. Administrators can use Microsoft Entra ID single sign-on. Native mobile access is available alongside web and API platforms. Pricing is on request; prospective customers can contact the company or book a demo.
Who it is for
TenantWise suits housing and social housing providers that want tenants to manage account activity, payments and requests online. It may also fit providers looking to set up reusable task flows or connect the portal with housing systems.
What is good
- Tenants can check balances and payment history.
- Supports rent, service-charge payments and direct debits.
- Reusable task templates cover common provider processes.
- Native mobile access and web access are available.
- Named integrations include housing systems and SharePoint.
What to know first
- Pricing is available on request, not listed.
- Civica Cx integration requires a user with API permissions.
Verdict
TenantWise brings tenant account self-service, payments, repairs and provider task flows into a hosted portal. Providers should confirm pricing and integration requirements with the company before getting started.
Compared on tenant portal software
- Maintenance requests
- Yes
- Online rent payments
- Yes
- Resident messaging
- Yes
- Document sharing
- Yes
- Mobile access
- native
- Property integrations
- Yes
