Ticksy

From $8.30/mo (annual) · 14-day trial

What the maker publishes

Included agent seats

1 source

API access

Yes source

API limit

The API documentation says API calls are limited to a maximum of 200 requests per minute. source

Branding

Customers can use a custom subdomain, add a logo and customize colors. source

Company history

The site footer shows Copyright © 2010–2026 Ticksy. source

Customer portal

Yes source

Custom fields

Ticket submission forms can include required text, multiline and dropdown custom fields. source

Email piping

Customers can open tickets using designated email addresses configured for the account. source

Free plan

No source

Help center

Yes source

Integrations

Ticksy lists Envato Market, Easy Digital Downloads, Themely Marketplace and Freemius for purchase verification. source

Knowledgebase

The knowledgebase supports unlimited articles organized into one or more categories and is included with Ticksy. source

Languages

The site lists English (US and UK), Spanish, French, Italian, Norwegian, Estonian, Dutch and Traditional Chinese as supported languages. source

Notifications

Ticksy sends email notifications for new tickets and replies and provides an on-site panel for ticket assignments, comment likes, notes and announcements. source

Privacy compliance

Ticksy says it adheres to GDPR-EU and GDPR-UK data protection rules. source

Product

Ticksy describes itself as a help desk for customers, Envato authors, freelancers, business owners and educators. source

Security and privacy

Ticksy’s privacy policy says personal information is protected with access controls, username and password authentication, two-factor authentication and encryption where appropriate. source

Support

Ticksy lists a support site and phone number +1-208-481-8061. source

Ticket automation

Yes source

Tickets

It supports private tickets between customers and a business, plus optional public tickets that anyone can view and reply to. source

Checked against the maker's pages on 11 Oct 2026.