Turnella

6.5easy start · #15 of 54
in Capacity Planning Software

Free to practise onyes
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, Web.

Turnella is ranked #15 of 54 in capacity planning software on The Geeks Club. It runs on API, Web. There is a free plan.

Turnella plans and pricing

All plans

Core Turnella Free Free to use · no credit card · no trial period · no expiry turnella.com · 4 Oct 2026

Compared on capacity planning software

Free plan: Yes
Volume forecasting: Yes
Forecast granularity: interval
Skills-based scheduling: Yes
Deployment model: cloud

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The record

Purpose: Turnella helps operations teams forecast workload, calculate staffing requirements, build schedules, and model labour costs.
Audience: The product is designed for operations managers, contact centre team leads, and resource planning analysts who need staffing plans without a dedicated WFM team.
Channels: It supports inbound voice, live chat, email or back-office work, and 24/7 voice, using a different staffing model for each channel.
Forecasting: Users can import historical data and generate per-interval demand forecasts, with the option to override intervals manually.
Scheduling: The schedule builder supports shift templates, named agent assignments, availability and time-off rules, and exports to Excel or calendar.
Integrations: Turnella accepts CSV exports from systems such as Genesys, Zendesk, Freshdesk, Five9, Twilio Flex, and Intercom; the maker says any source with date and volume columns works.
Security and privacy: The privacy policy says signed-in planning data is stored in a cloud database hosted in Frankfurt, Germany, and users can export or delete their data from their account.
AI data handling: The maker says optional AI insights send aggregated planning metrics to Anthropic and do not send raw personal data, employee names, or contact records.
Support: Turnella offers in-app help chat, documentation, free calculators, and email support at [email protected].
Limits: Each workstream uses one channel type, so teams handling calls and email need a separate workstream for each.
Pricing roadmap: Advanced AI narrative, team collaboration, and API access are described as paid-tier features, with pricing details to be published when that tier launches.
No native installation: Turnella runs in a browser and the maker says it requires no installation.
Price from: Free

Where it ranks on The Geeks Club

Best Capacity Planning Software in 2026#15 of 54
Best Call Center Workforce Management Software in 2026#6 of 23

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Sources

turnella.com/docs/overview· checked 4 Oct 2026
turnella.com/about· checked 4 Oct 2026
turnella.com/workforce-management-software· checked 4 Oct 2026
turnella.com/privacy· checked 4 Oct 2026