UserDeck

From $10/mo · 14-day trial

What the maker publishes

API access

Yes source

Automatic tickets

New support emails and web activity can automatically create tickets. source

Company history

The site footer displays © 2014–2026 UserDeck. source

Content tools

Guides includes a WYSIWYG editor with HTML and Markdown support, drag-and-drop article organization, layout tools, and usage analytics. source

Conversations

Conversations is ticketing software that works over email and embeds into an existing website. source

Customer communication

Customers can send support messages from a website widget and view and reply to tickets through a portal widget. source

Customer portal

Yes source

Customer profiles

Customer profiles store customizable metadata, and webhooks can retrieve custom data from existing or third-party systems such as billing products. source

Data handling

The privacy policy says UserDeck does not sell personal data, may share it with service partners, and customers retain rights to their data. source

Free access

The site invites visitors to get started for free, and the privacy policy says trial accounts are not required to enter a credit card until the trial expires. source

Free plan

No source

Guides knowledge base

Guides is an installable knowledge base widget that inherits a website’s layout and styling and stays up to date with the latest content. source

Help center

Yes source

Integrations

The Conversations page says webhooks can retrieve custom data from third-party systems, including billing products. source

Product

UserDeck provides an installable widget for embedding chat, an inline knowledge base, and contact forms on an existing website. source

Security

The privacy policy says security procedures include encryption to protect sensitive data where appropriate. source

Shared inbox

Yes source

Target users

UserDeck describes its intended audience as anyone with a website who wants to support site visitors. source

Team collaboration

Team members can share tickets, assign them to users, and organize them with statuses and tags. source

Checked against the maker's pages on 11 Oct 2026.