XMReality Remote Guidance

XMReality Remote Guidance is ranked #4 of 27 in video customer support software on The Geeks Club. It runs on Android, API, iOS, Linux, macOS, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at $35/mo.

XMReality Remote Guidance plans and pricing

All plans

Basic $35/mo $35 per user per month with yearly billing; $42 with monthly billing Up to 5 users · unlimited calls · unlimited features not implied xmreality.com · 2 Oct 2026

Professional $68/mo $68 per user per month with yearly billing; $78 with monthly billing Up to 20 users · 10 Gb storage per user included · 2,000 AI credits per user per month xmreality.com · 2 Oct 2026

Enterprise Not published Custom quote; invoiced annually Unlimited users · flexible AI credit allocation · dedicated support xmreality.com · 2 Oct 2026

Compared on video customer support software

Free plan: No
Paid from: $35/user/mo
Screen sharing: Yes
Visual annotation: Yes
Video recording: Yes
Included agent seats: 5 agents
Customer platforms: web_mobile

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XMReality Remote Guidance

Purpose: XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support.
Hands Overlay: The Hands Overlay feature uses augmented reality to let an expert give real-time instructions with their own hands.
Documentation: The product can capture snapshots, video recordings, notes and step-by-step instructions, and generate PDF reports.
Group calls: Calls can include up to 20 participants depending on the plan; Enterprise supports up to 20 participants.
Integrations: Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations.
APIs: REST APIs, webhooks and embeddable UI components are available for custom integrations, and APIs are available to Enterprise customers.
Security: XMReality says its cloud infrastructure and processes comply with GDPR, are certified to ISO 27001, and encrypt data in transit and at rest.
Data storage: Call content can be stored in XMReality’s managed cloud, locally on the device, or through Microsoft OneDrive; the core service infrastructure is hosted on AWS in Ireland.
Guest access: People receiving support can join from a link in their mobile browser without an account or software download.
Low bandwidth: The software automatically adjusts video quality when bandwidth drops and offers a high-quality pause image for continued guidance.
Support: The pricing page lists email support for Basic, priority email support for Professional, and phone and email support for Enterprise.
Intended users: The maker describes use cases including technical helpdesk support, inspections and audits, and remote training.
Founded: 2007
Headquarters: Linköping, Sweden
Price from: $35/mo

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Where it ranks on The Geeks Club

Best Video Customer Support Software in 2026#4 of 27

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Sources

xmreality.com/product· checked 2 Oct 2026
xmreality.com/pricing· checked 2 Oct 2026
xmreality.com/product/integrations· checked 2 Oct 2026
xmreality.com/support/faq· checked 2 Oct 2026
xmreality.com· checked 28 Sept 2026