Best Video Customer Support Software in 2026
Updated
In short: Zoho Assist is ranked #1 of 27 as of 4 October 2026, ahead of LiveCall and Median. The best-ranked option with a free plan is LiveCall. The lowest first paid tier on this page is Cobrowse.io at $1.50/mo.
Some support issues are easier to resolve when an agent and customer can see the same screen or situation. Compare co-browsing and screen sharing with visual annotation and video recording to see which forms of visual help each product offers, and check supported customer platforms for fit with your setup. Included agent seats, free-plan availability and paid-from pricing add capacity and cost considerations. Zoho Assist, Median and Blitzz Visual Remote Assistance lead the ranking, followed by LiveCall and XMReality Remote Guidance. Weigh the interaction features and platform support against the way your team handles customer conversations.
27 video customer support software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Zoho Assist Top pick · 8.2 Free plan · $10/mo
#2 LiveCall Runner-up · 7.7 Free plan · Free
#3 Median Also great · 7.6 Free plan · $25/mo
- Free planFree trial AndroidiOSLinuxmacOSWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planFree trialPlatforms$10/mofirst paid tier About Zoho AssistVisit site - Free planFree trial AndroidapiiOSWeb
- Free plan
- Yes
- Screen sharing
- Yes
- Co-browsing
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Free planFree trial apiself-hostedWeb
- Free plan
- Yes
- Paid from
- 25 /user/mo
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- No
RecognisedDocumentedFree planFree trialPlatforms$25/mofirst paid tier About MedianVisit site - Free trial AndroidapiiOSLinuxmacOSWebWindows
- Free plan
- No
- Paid from
- 35 /user/mo
- Screen sharing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms$35/mofirst paid tier About XMReality Remote GuidanceVisit site - Free trial AndroidapiiOSmacOSWebWindows
- Free plan
- No
- Paid from
- 35 /user/mo
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms$175/mofirst paid tier About Blitzz Visual Remote AssistanceVisit site - AndroidapiiOSmacOSself-hostedWebWindows
- Free plan
- No
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms$1.50/mofirst paid tier About Cobrowse.ioVisit site - AndroidiOSLinuxmacOSWebWindows
- Free plan
- No
- Paid from
- 40.84 /user/mo
RecognisedDocumentedFree planFree trialPlatforms$40.84/mofirst paid tier About RemoteCallVisit site - WebiOSAndroid
- Free plan
- No
- Paid from
- 50 /user/mo
- Screen sharing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms$50/mofirst paid tier About Agentforce Contact CenterVisit site - AndroidiOSmacOSWebWindows
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - WebWindowsmacOSiOSAndroid
- Screen sharing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - WebWindowsmacOSLinux
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- No
RecognisedDocumentedFree planFree trialPlatforms - WebWindowsmacOSiOSAndroid
- Free plan
- No
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - WebiOSAndroid
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - WebWindowsmacOSiOSAndroid
- Free plan
- No
- Screen sharing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - WebiOSAndroid
- Screen sharing
- Yes
- Co-browsing
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Screen sharing
- No
- Co-browsing
- Yes
- Visual annotation
- Yes
RecognisedDocumentedFree planFree trialPlatforms - AndroidiOSWeb
- Free plan
- No
- Paid from
- 50 /user/mo
- Screen sharing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms$50/mofirst paid tier About Salesforce Visual Remote AssistantVisit site - WebiOSAndroid
- Free plan
- No
RecognisedDocumentedFree planFree trialPlatforms - Web
- Free plan
- Yes
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Free plan
- No
- Paid from
- 69 /user/mo
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Co-browsing
- Yes
- Visual annotation
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Free plan
- No
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Free plan
- No
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms - Web
- Free plan
- No
- Screen sharing
- Yes
- Co-browsing
- Yes
- Visual annotation
- Yes
- Video recording
- Yes
RecognisedDocumentedFree planFree trialPlatforms
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which video customer support software is ranked first on The Geeks Club?
Zoho Assist is ranked #1 of 27 with a score of 8.2. LiveCall is second and Median third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Cobrowse.io has the lowest first paid tier we found: $1.50/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.