YCloud is a marketing, sales, and customer service platform for businesses operating on WhatsApp. It supports verification, marketing, notification, and customer service messages, alongside campaign broadcasts and automated journeys for reaching customers and timing communications. A shared team inbox brings WhatsApp conversations together, and chatbot workflows with AI integration can support customer service. Commerce capabilities include product catalogs, order confirmations, billing updates, WhatsApp Pay, interactive Flows, and click-to-WhatsApp ads. YCloud provides a REST API that returns JSON, with examples in Java, Python, PHP, and JavaScript. It lists a Shopify integration; Shopify is also offered as a $5 /shop /mo add-on. YCloud describes itself as a Meta official, Premier level WhatsApp Business Solution Provider. The Free plan is free, and Growth is 39.00 USD per month. WhatsApp fees are separate from the subscription; YCloud says it charges Meta rates without additional message markup. The Free plan includes weekday email support from 9:30am to 18:30pm UTC+8. YCloud is headquartered in Singapore, and its primary servers are there; personal data may be processed outside a user's jurisdiction.
Who it is for
YCloud suits startups, medium-sized businesses, enterprises, resellers, and partners that operate on WhatsApp. It can also suit teams needing a shared inbox, automated messaging, or WhatsApp commerce capabilities.
What is good
- Shared inbox for WhatsApp conversations
- Chatbot workflows include AI integration
- Automated marketing journeys and campaign broadcasts
- REST API examples in four programming languages
What to know first
- WhatsApp fees are separate from subscription
- Personal data may be processed outside your jurisdiction
- Free-plan email support is limited to weekdays
Verdict
YCloud brings WhatsApp messaging, team inbox, automation, and commerce tools together. Consider the separate WhatsApp charges and the stated possibility of data processing outside your jurisdiction.
YCloud plans and pricing
All plansCompared on WhatsApp customer service software
- Free plan
- Yes
- Shared inbox
- Yes
- Conversation routing
- skill_based
- Included agent seats
- 2 agents
- Included WhatsApp numbers
- 3 numbers
- Conversation retention
- 180 days
- Team collaboration
- Yes
- WhatsApp templates
- Yes
