Best Zendesk Employee Service Alternatives in 2026
Updated
20 platforms from IT help desk software ranked against Zendesk Employee Service on the same published basis.
- 1Zendesk Employee Service vs Lansweeper
- 2Zendesk Employee Service vs Desk365
- 3Zendesk Employee Service vs KIX
- 4Zendesk Employee Service vs Genuity Helpdesk
- 5Zendesk Employee Service vs Znuny
- 6Zendesk Employee Service vs osTicket
- 7Zendesk Employee Service vs GLPI
- 8Zendesk Employee Service vs iTop
- 9Zendesk Employee Service vs UniDesk
- 10Zendesk Employee Service vs Web Help Desk
- 11Zendesk Employee Service vs iTop
- 12Zendesk Employee Service vs Jitbit Helpdesk
- 13Zendesk Employee Service vs Atera
- 14Zendesk Employee Service vs HESK
- 15Zendesk Employee Service vs Spiceworks Cloud Help Desk
- 16Zendesk Employee Service vs NinjaOne
- 17Zendesk Employee Service vs Zammad
- 18Zendesk Employee Service vs Alloy Navigator
- 19Zendesk Employee Service vs Freshservice
- 20Zendesk Employee Service vs ServiceTonic
Zendesk Employee Service alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Lansweeper | 7.9 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 2 | Desk365 | 7.8 | Free plan | $12/mo | Android, API, iOS, Web |
| 3 | KIX | 7.8 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 4 | Genuity Helpdesk | 7.7 | Free plan | $39.99/mo | Android, iOS, Web |
| 5 | Znuny | 7.6 | Free plan | $374.92/mo | API, Linux, self-hosted, Web |
| 6 | osTicket | 7.5 | Free plan | $12/mo | API, self-hosted, Web |
| 7 | GLPI | 7.3 | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows | |
| 8 | iTop | 7.2 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 9 | UniDesk | 7.2 | $249/mo | Android, API, iOS, Linux, Mac, Web, Windows | |
| 10 | Web Help Desk | 7.2 | No | $26.67/mo | iOS, Linux, Mac, self-hosted, Web, Windows |
| 11 | iTop | 7.1 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 12 | Jitbit Helpdesk | 7.1 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 13 | Atera | 7.0 | Android, API, iOS, Linux, Mac, Web, Windows | ||
| 14 | HESK | 7.0 | Free plan | self-hosted, Web | |
| 15 | Spiceworks Cloud Help Desk | 7.0 | Free plan | $5/mo | Android, iOS, Web |
| 16 | NinjaOne | 6.9 | No | $1.50/mo | Android, API, iOS, Linux, Mac, Web, Windows |
| 17 | Zammad | 6.9 | €7/mo | API, Linux, self-hosted, Web | |
| 18 | Alloy Navigator | 6.8 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 19 | Freshservice | 6.8 | No | $19/mo | Android, API, iOS, Web |
| 20 | ServiceTonic | 6.8 | Android, API, iOS, Linux, self-hosted, Web, Windows |
Make your platform an alternative to Zendesk Employee Service
See the priceThe sponsored alternative slot on this page is labelled Sponsored.
Questions about Zendesk Employee Service alternatives
What is the best alternative to Zendesk Employee Service?
Lansweeper, number 1 in IT help desk software with a score of 7.9 out of 10. The others here: Desk365, KIX, Genuity Helpdesk and 16 more.
What is the best free alternative to Zendesk Employee Service?
Lansweeper is the best-ranked alternative with a free plan. 10 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.