Console

7.1easy start · #2 of 22
in AI IT Service Desk Software

Free to practise onnot on record
Free trialyes
Well documentedyes
Runs where you worknot on record

Runs on Web.

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Console is ranked #2 of 22 in AI IT service desk software on The Geeks Club. It runs on Web. A free trial is offered.

Console plans and pricing

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Console Not published techyorker.com · 1 Oct 2026

Compared on AI IT service desk software

AI ticket triage: Yes
AI knowledge answers: Yes
Employee service portal: No
Workflow approvals: Yes
SLA management: Yes
IT asset management: Yes
Request channels: Slack, Microsoft Teams, Google Chat, email

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The record

Product: Console is an AI-native ITSM platform that automates service requests, access governance, workflows, and asset management.
Automation rate: Console states that it resolves up to 87% of employee requests and system issues automatically.
Playbooks: IT teams define policies, approvals, and workflows in natural-language Playbooks.
Knowledge answers: Console answers questions from connected internal documentation without creating a ticket.
Integrations: Console lists more than 600 integrations and can build API connectors from documentation with natural-language instructions.
Built-in integrations: Built-in connections include Okta, MDM systems, Jira, Slack, Google Workspace, and Confluence.
Access management: App access requests support policy-based approvals and time-bound access that automatically revokes at expiry.
Security controls: Console provides custom RBAC, granular permissions, approval and verification controls, scoped automations, SSO, SCIM, and audit logs.
Compliance: Console's Trust Center lists SOC 2 Type II and HIPAA compliance resources.
Auditability: Console records every request, approval, and change for security and compliance.
Human oversight: When automation is inappropriate, Console routes the request to a human with full context.
Onboarding: Console describes a three-phase demo-to-production process with a dedicated engineer and app connections in 30 minutes.
Supported functions: Console presents use cases across IT, HR, Legal, RevOps, Security, and Finance.
Automation: Console advertises automating 75%+ of service requests with context-aware agents.

Where it ranks on The Geeks Club

Best AI IT Service Desk Software in 2026#2 of 22

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Sources

console.com· checked 30 Sept 2026
console.com/product/agentic-support· checked 30 Sept 2026
console.com/security· checked 30 Sept 2026
security.console.com· checked 30 Sept 2026
console.com/blog/using-console-in-microsoft-teams-a· checked 1 Oct 2026
console.com/faq/how-console-secures-integrations/· checked 1 Oct 2026
console.com/faq/how-console-prevents-unauthorized-a· checked 1 Oct 2026
console.com/blog/best-it-help-desk-software/· checked 1 Oct 2026
techyorker.com/products/console/· checked 1 Oct 2026