Zoom Contact Center is ranked #24 of 126 in call center software on The Geeks Club. There is no free plan.

Zoom Contact Center plans and pricing

Essentials Contact Center Not published Inbound channels: voice, video, chat, and SMS · Flow Editor and IVR · Real-time transcription · Agent CTI integration zoom.com · 23 Sept 2026

Premium Contact Center Not published All Essentials features · Email and social channels · Progressive and preview outbound dialers · Cobrowse zoom.com · 23 Sept 2026

Elite Contact Center Not published All Premium features · AI Expert Assist · Advanced Quality Management · Workforce Management zoom.com · 23 Sept 2026

Compared on call center software

Free plan: No
Inbound calling: Yes
Outbound dialer: Yes
IVR builder: Yes
Digital channel scope: omnichannel
Workforce management: Yes

Best Zoom Contact Center alternatives

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Freshcaller 0 of 4 in the starter kit Lesson 19.1 Amazon Connect 0 of 4 in the starter kit Lesson 28.6 Dialpad Support 0 of 4 in the starter kit Lesson 38.4 C-Zentrix Contact Center 0 of 4 in the starter kit Lesson 48.3 CallHub 0 of 4 in the starter kit Lesson 58.1 Genesys Cloud CX 0 of 4 in the starter kit Lesson 68.0