Best Customer Success Analytics Software in 2026
Updated
In short: Muntri is ranked #1 of 21 as of 4 October 2026, ahead of CSI Pro and Bruin for Customer Success. The best-ranked option with a free plan is CSI Pro. The lowest first paid tier on this page is GainTrace at $6.83/mo.
Customer success analytics software gives teams a way to examine account health, customer engagement and potential growth or renewal concerns. The 21 ranked entries are compared on CS performance reporting, engagement analytics, expansion analytics and renewal risk analytics. Data source depth and account limits can help you judge the information and scale each option lists, while free-plan availability and “Paid from” add pricing context. CSI Pro, Bruin for Customer Success and AccountLens lead the entries shown, with Dimension Labs and CSHUBB also included. Compare the published analytics and reporting capabilities with the questions your team needs to answer about customer relationships.
21 customer success analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Customer Success Analytics Software, ranked on how quickly a newcomer can get going. 9 of the 21 on this page can be tried for free.
- 1 MuntriPaid from $299/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 2 CSI ProFree plan
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 3 Bruin for Customer SuccessFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 4 AccountLensPaid from $99/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 5 Dimension LabsPaid from $999/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 6 CSHUBBPaid from ₹26,999/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 7 GainTracePaid from $6.83/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 8 SuccessifierPaid from $79/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 9 Vitally
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 10 Hook
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 11 ZapScale
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 12 SmartKarrotPaid from $1,250/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 13 ChiefPaid from $150/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 14 fiitPaid from $399/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 15 ClientSuccess
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 16 Gainsight Customer Success
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 17 SkalinPaid from €58.25/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 18 ChurnZero
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 19 Custify
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 20 Planhat
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 21 CSSignal
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer success analytics software is ranked first on The Geeks Club?
Muntri is ranked #1 of 21 with a score of 7.7. CSI Pro is second and Bruin for Customer Success third.
How many of these have a free plan?
6 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, GainTrace has the lowest first paid tier we found: $6.83/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.