GainTrace

GainTrace is ranked #6 of 26 in customer health score software on The Geeks Club. It runs on API, Web. There is a free plan. Paid plans start at $6.83/mo.

GainTrace plans and pricing

All plans

Free Free Forever 25 companies · 100 contacts · 5,000 events/mo · 3 live connectors · 100 automations/mo · 12-hour sync · 3 months of history gaintrace.com · 28 Sept 2026

GainTrace $82/yr Billed annually ($990) · 2 months free vs monthly · 100 companies tracked 100–2,500 companies · unlimited seats · 20,000–500,000 events/mo · 2-hour sync · 24 months of history gaintrace.com · 28 Sept 2026

Enterprise $1,500/mo From $1,500/mo 2,500+ companies · unlimited live connections · 15-minute sync · custom limits gaintrace.com · 28 Sept 2026

Compared on customer health score software

Free plan: Yes
Paid from: $82/mo
Product usage data: Yes
Support data: Yes
Outcome data: Yes
Custom scoring models: Yes
Automated score updates: Yes
Health score segments: Yes
Risk alerts: Yes

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GainTrace

Product: GainTrace is customer success software that combines stack signals into customer health scores to surface churn risk in time to act.
Health scoring: Health scores use weighted usage, adoption, engagement, sentiment, revenue, support and CSM pulse dimensions, with inputs refreshed every six hours.
Risk explanations: The product shows the signals, weights and dates behind an account’s score, and withholds a churn percentage until data and confidence thresholds are met.
Playbooks: Nineteen built-in workflows cover scenarios including health drops, renewal timelines, champion departures, payment failures and onboarding stages.
Integrations: The pricing page lists standard connectors including Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Mixpanel, Segment, PostHog, Zoom, a custom webhook and the GainTrace SDK.
Security and data location: GainTrace says customer data is stored at rest in AWS data centres in Ireland, and its pricing page says EU data residency is available on every plan.
AI data use: GainTrace says customer data is not used to train models that benefit other customers, and generative AI providers are bound by terms against training on submitted data.
Plan limits: The pricing page lists 25 tracked companies, three live connections, 5,000 monthly events and three months of history for Free; paid plan limits vary by company band.
Support: The About page lists support by email and says replies are answered within one business day.
Intended users: The About page describes GainTrace as customer success software for B2B SaaS companies and says its customers are B2B SaaS teams worldwide.
Desktop availability: The homepage says GainTrace is built for desktop and offers a 30-minute walkthrough.
Founded: 2025
Headquarters: Ahmedabad, India
Price from: $6.83/mo

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Where it ranks on The Geeks Club

Best Customer Health Score Software in 2026#6 of 26
Best Customer Success Analytics Software in 2026#6 of 21

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Sources

gaintrace.com· checked 28 Sept 2026
gaintrace.com/platform/customer-health· checked 28 Sept 2026
gaintrace.com/platform/playbooks· checked 28 Sept 2026
gaintrace.com/pricing· checked 28 Sept 2026
gaintrace.com/privacy· checked 28 Sept 2026
gaintrace.com/about· checked 28 Sept 2026