Abacus QMS

6.4easy start · #14 of 24
in Call Center Quality Management Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api.

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Abacus QMS is ranked #14 of 24 in call center quality management software on The Geeks Club. It runs on API.

Abacus QMS plans and pricing

All plans

Abacus QMS Not published Pricing not listed; book a demo or talk to an expert abacus-bpo.com · 8 Oct 2026

Compared on call center quality management software

Coaching workflows: Yes
AI-assisted scoring: Yes
Calibration tools: Yes
Compliance reviews: Yes
QA channels: omnichannel

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The record

Product: Abacus QMS is an enterprise quality management system that scores customer interactions using a 70/30 AI and human hybrid model.
Automatic scoring: The AI scoring engine evaluates interactions in real time with parameter scores, fatal error flags, and QA queuing in under one second.
Fatal error detection: The system flags verification failures, sensitive information leaks, misbehavior, and incorrect routing for manager escalation.
Scorecards and channels: Custom calibrated scorecards evaluate calls, chats, emails, and tickets in one system.
Coaching: Low scores can trigger documented coaching sessions, follow-up verification, and targeted training modules.
Audit trail: QA overrides are logged with a reason, timestamp, and reviewer.
Integrations: The page lists Genesys, NICE, Five9, Zendesk, Salesforce, recording and telephony systems, speech analytics, and BI and data warehouses; it also says the product connects through native connectors and APIs.
Intended users: The product is presented for scaling contact centers, regulated financial, healthcare, and telecom teams, and outsourced or in-house agent teams.
Security certifications: Abacus lists ISO 27001, ISO 27701, and ISO 18295-1 certifications, and states that certification documents are available to clients under NDA during due diligence.
Security controls: The company says it uses role-based access, MFA, encryption in transit and at rest, 24/7 monitoring, and a tested incident-response plan.
Support: The security page states that 24/7 contact center support is available.
Pricing: The product page invites visitors to book a demo but does not state a price.
Purpose: Abacus QMS is enterprise quality management software that scores customer interactions and helps QA teams coach agents.
Hybrid scoring: The product describes a 70/30 AI and human scoring model, with AI handling objective parameters and QA specialists judging nuanced interactions.

Where it ranks on The Geeks Club

Best Call Center Quality Management Software in 2026#14 of 24

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Sources

abacus-bpo.com/solutions/quality-management-system/· checked 7 Oct 2026
abacus-bpo.com/security-compliance/· checked 7 Oct 2026
abacus-bpo.com/technology-capabilities/· checked 8 Oct 2026
abacus-bpo.com/about/· checked 8 Oct 2026