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Agentforce IT Service

6.0easy start · #26 of 41
in IT Problem Management Software
  • Free to practise onnot on record
  • Free trialnot on record
  • Well documentedyes
  • Runs where you worknot on record

Runs on Web. Paid plans from $15/mo.

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Agentforce IT Service is ranked #26 of 41 in IT problem management software on The Geeks Club. It runs on Web. There is no free plan. Paid plans start at $15/mo.

Agentforce IT Service plans and pricing

All plans
AI Agent for Employees $15/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. 50+ pre-built service catalog items salesforce.com · 20 Sept 2026
IT Service Desk - Enterprise Edition $75/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. End-to-end incident, problem, and change management · Unified request and knowledge management · CMDB, Discovery, and Service Graph for end-user devices salesforce.com · 20 Sept 2026
IT Service Desk - Unlimited Edition $150/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. Generative AI capabilities · Automated incident creation from email and chat · AI-generated problem and knowledge articles · Predictive SLA breach, major incident, and change risk scores · Advanced Tableau dashboards salesforce.com · 20 Sept 2026
Add-On: Agentforce for Service $125/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. 20+ agent actions salesforce.com · 20 Sept 2026
CMDB Enterprise $1,000/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. 100 configuration items salesforce.com · 20 Sept 2026
Hardware Asset Management $200/mo Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. 100 assets salesforce.com · 20 Sept 2026

Compared on IT problem management software

Free plan
No
Paid from
$15/user/mo
Root-cause analysis
Yes
Known-error database
Yes
Workaround tracking
Yes
Incident linking
Yes
Permanent-fix tracking
Yes
Deployment options
cloud

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