CCBox WFM

6.4easy start · #8 of 34
in Contact Center Workforce Management Software

Free to practise onnot on record
Free trialyes
Well documentedyes
Runs where you worknot on record

Runs on Web.

CCBox WFM is ranked #8 of 34 in contact center workforce management software on The Geeks Club. It runs on Web. There is no free plan. A free trial is offered.

CCBox WFM plans and pricing

All plans

CCBox WFM Not published Flat fee per agent per month No minimum commitments ccbox.global · 4 Oct 2026

Compared on contact center workforce management software

Free plan: No
Demand forecasting: Yes
Skills-based scheduling: Yes
Intraday management: Yes
Omnichannel forecasting: Yes

Best CCBox WFM alternatives

See all 20

Daktela WFM 0 of 4 in the starter kit Lesson 17.8 Webex App 0 of 4 in the starter kit Lesson 27.5 Amazon Connect 0 of 4 in the starter kit Lesson 37.0 Mitel Secure Cloud 0 of 4 in the starter kit Lesson 46.8 Dialpad Workforce Management 0 of 4 in the starter kit Lesson 56.7 FrontLine Atlas 0 of 4 in the starter kit Lesson 66.6

The record

Purpose: CCBox WFM is a cloud-based workforce management platform for forecasting and scheduling a contact centre workforce.
Connections: It has real-time and historic connectors to the contact centre.
Forecasting: Its forecasting tool supports multiple skills and media and allows forecasts to be edited through interactive graphs.
Scheduling: Its scheduling system supports multiple skills and media, rotational shifts, and agent optimisation.
Adherence: It graphically displays each agent’s real-time status against their scheduled activity.
Deployment: The cloud-based solution runs entirely through a web browser.
Pricing terms: The maker describes WFM as a flat fee per agent per month with no minimum commitments.
Trial: The maker’s products page offers one month free trial access to any CCBox Optimise or Enable product.
Audience: The product is presented for contact centres and says its interface suits both first-time workforce management users and experienced WFM professionals.
Headquarters: Leeds, United Kingdom

Where it ranks on The Geeks Club

Best Contact Center Workforce Management Software in 2026#8 of 34

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Sources

ccbox.global/products-solutions/optimise/· checked 4 Oct 2026
ccbox.global/products-solutions/· checked 4 Oct 2026