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Best CCBox WFM Alternatives in 2026

Updated

20 platforms from contact center workforce management software ranked against CCBox WFM on the same published basis.

  1. 1
    Daktela WFM Free plan AndroidapiiOSMacWeb €20/mo7.8
    CCBox WFM vs Daktela WFM
  2. 2
    Webex App Free plan AndroidiOSMacWebWin Free7.5
    CCBox WFM vs Webex App
  3. 3
    Amazon Connect Free trial AndroidapiiOSWeb 7.0
    CCBox WFM vs Amazon Connect
  4. 4
    Mitel Secure Cloud AndroidiOSMacWebWin 6.8
    CCBox WFM vs Mitel Secure Cloud
  5. 5
    Dialpad Workforce Management AndroidextensioniOSMacWeb $95/mo6.7
    CCBox WFM vs Dialpad Workforce Management
  6. 6
    FrontLine Atlas Free trial apiWeb $15/mo6.6
    CCBox WFM vs FrontLine Atlas
  7. 7
    8x8 Contact Center AndroidapiiOSMacWeb 6.4
    CCBox WFM vs 8x8 Contact Center
  8. 9
    Genesys Workforce Engagement Management AndroidiOSMacWebWin £2.33/mo6.4
    CCBox WFM vs Genesys Workforce Engagement Management
  9. 10
    Pipkins Vantage Point iOSMacWeb 6.4
    CCBox WFM vs Pipkins Vantage Point
  10. 11
    Aspect Workforce AndroidapiiOSself-hostedWeb 6.3
    CCBox WFM vs Aspect Workforce
  11. 12
    Enghouse CCaaS apiWeb 6.3
    CCBox WFM vs Enghouse CCaaS
  12. 13
    Nextiva AndroidextensioniOSLinuxMac $15/mo6.3
    CCBox WFM vs Nextiva
  13. 14
    QStory Workforce Management AndroidiOSWeb 6.3
    CCBox WFM vs QStory Workforce Management
  14. 15
    RingCentral RingCX apiMacWebWin $65/mo6.3
    CCBox WFM vs RingCentral RingCX
  15. 16
    RingCX AI Workforce Management AndroidapiiOSWeb $65/mo6.3
    CCBox WFM vs RingCX AI Workforce Management
  16. 17
    Verint Workforce Management AndroidapiiOSWeb 6.3
    CCBox WFM vs Verint Workforce Management
  17. 18
    Eleveo Workforce Management apiself-hostedWeb 6.2
    CCBox WFM vs Eleveo Workforce Management
  18. 19
    MaxContact Auto QA apiWeb 6.2
    CCBox WFM vs MaxContact Auto QA
  19. 20
    Agentforce Contact Center WebiOSAndroid $50/mo6.1
    CCBox WFM vs Agentforce Contact Center
  20. 21
    Five9 Interaction Analytics apiWeb $119/mo6.1
    CCBox WFM vs Five9 Interaction Analytics

CCBox WFM alternatives compared

#PlatformScoreFree planFromRuns on
1Daktela WFM7.8Free plan€20/moAndroid, API, iOS, Mac, Web, Windows
2Webex App7.5Free planFreeAndroid, iOS, Mac, Web, Windows
3Amazon Connect7.0No—Android, API, iOS, Web
4Mitel Secure Cloud6.8No—Android, iOS, Mac, Web, Windows
5Dialpad Workforce Management6.7No$95/moAndroid, Browser, iOS, Mac, Web, Windows
6FrontLine Atlas6.6No$15/moAPI, Web
78x8 Contact Center6.4No—Android, API, iOS, Mac, Web, Windows
9Genesys Workforce Engagement Management6.4No£2.33/moAndroid, iOS, Mac, Web, Windows
10Pipkins Vantage Point6.4No—iOS, Mac, Web
11Aspect Workforce6.3No—Android, API, iOS, self-hosted, Web
12Enghouse CCaaS6.3No—API, Web
13Nextiva6.3No$15/moAndroid, Browser, iOS, Linux, Mac, Web, Windows
14QStory Workforce Management6.3No—Android, iOS, Web
15RingCentral RingCX6.3No$65/moAPI, Mac, Web, Windows
16RingCX AI Workforce Management6.3No$65/moAndroid, API, iOS, Web
17Verint Workforce Management6.3No—Android, API, iOS, Web
18Eleveo Workforce Management6.2No—API, self-hosted, Web
19MaxContact Auto QA6.2No—API, Web
20Agentforce Contact Center6.1No$50/moWeb, iOS, Android
21Five9 Interaction Analytics6.1No$119/moAPI, Web
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Questions about CCBox WFM alternatives

What is the best alternative to CCBox WFM?

Daktela WFM, number 1 in contact center workforce management software with a score of 7.8 out of 10. The others here: Webex App, Amazon Connect, Mitel Secure Cloud and 16 more.

What is the best free alternative to CCBox WFM?

Daktela WFM is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.