CDK CRM

6.5easy start · #15of 33
in Automotive CRM Software

Well documentedyes
Runs where you workyes

Runs on Android, api, iOS, Web.

Visit site Alternatives

CDK CRM is ranked #15 of 33 in automotive CRM software on The Geeks Club. It runs on Android, API, iOS, Web.

CDK CRM plans and pricing

All plans

CDK CRM Pricing not listed; request a demo or contact CDK cdkglobal.com · 7 Oct 2026

Compared on automotive CRM software

DMS integration: Yes
Lead routing: Yes
SMS messaging: Yes
Workflow automation: Yes
Mobile app: Yes
Lead source capture: Yes

Best CDK CRM alternatives

See all 20

Dealer-Mate Lesson 17.2 MotorDesk Lesson 27.2 Get My Auto CRM Lesson 37.0 DealerWyze Lesson 46.9 DealerPilot Lesson 56.8 Autolytix CRM Lesson 66.7

The record

Purpose: CDK CRM is automotive CRM software that helps dealership teams manage leads, appointments, customer engagement, and follow-up across Sales and Service.
AI features: The product page describes AI-powered assistants, automated summaries, and intelligent writing tools for dealership workflows.
Lead response: CDK says its AI Virtual Assistant automatically engages leads through AI-powered conversations, intelligent routing, and timely follow-up.
Customer communications: The Unified Customer Inbox brings email, text, chat, and other customer conversations into one centralized inbox.
Marketing: CDK CRM marketing provides data and alerts to identify customers likely to buy and re-engage them with one-to-one communications.
Analytics: The product page describes flexible dashboards and reports for tracking dealership performance, activity, and trends.
Integrations: CDK CRM APIs are built for the Fortellis Automotive Commerce Exchange and support retrieval, historical access, record creation or editing, and real-time updates.
Mobile tools: CDK describes mobile tools as part of CRM workflows but does not specify supported mobile operating systems on the product page.
Security: CDK states that it maintains SOC 1 and SOC 2 attestations and ISO/IEC 27001:2022 certification, and uses the NIST Cybersecurity Framework.
Support: CDK's Customer Care Portal offers AI-driven self-service, live agent chat, phone support, and online case submissions; its listed phone support hours vary by day.
Audience: CDK CRM is presented for auto dealerships and dealership Sales and Service teams.
Company: CDK says it has empowered dealers with technology for over 50 years.
Headquarters: Austin, Texas, United States

Where it ranks on The Geeks Club

Best Automotive CRM Software in 2026#15 of 33

Is CDK CRM yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote CDK CRM

Sources

cdkglobal.com/automotive-crm· checked 7 Oct 2026
cdkglobal.com/equity-mining· checked 7 Oct 2026
www2.cdkglobal.com/api-solutions-crm· checked 7 Oct 2026
cdkglobal.com/cdk-trust-center· checked 7 Oct 2026
cdkglobal.com/support-service-connect-top-level-suppo· checked 7 Oct 2026
cdkglobal.com/about· checked 7 Oct 2026