Best Social Media Customer Service Software in 2026
Updated
Social media customer service tools help teams handle support interactions across social channels. Compare supported channels, comment moderation, and private social replies to see how an option could fit the conversations you manage. Customer profiles, SLA management, and workflow automation add further dimensions for assessing day-to-day support needs. Chatwoot, Crisp, and Agorapulse are among the options shown. Free-plan availability and paid-from pricing offer cost details to weigh with the listed capabilities. Think about where customers reach you and how your team moderates, responds, and manages service workflows across those channels.
43ranked
6free plans on this page
$7.99/molowest paid tier
12 Oct 2026last checked
Social Media Customer Service Software, ranked on how quickly a newcomer can get going.19 of 20 products with recorded free access can be tried for free.
- 1 ChatwootPaid from $19/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 CrispPaid from $45/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 3 AgorapulsePaid from $99/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 4 SocloPaid from $7.99/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 5 Comm100 Contact CenterPaid from $27/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 6 Gorgias
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 7 LiveAgentPaid from $15/mo
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 8 TrengoPaid from €299/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 9 Desku AI Chatbot BuilderPaid from $39/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: yes
- 10 IntercomPaid from $19/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 11 Text.comPaid from $19/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 12 Sprout SocialPaid from $79/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 13 DeskproPaid from $39/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 14 HootsuitePaid from $99/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 15 Respond.ioPaid from $79/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 16 SleekFlowPaid from $49/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 17 Zoho DeskPaid from ₹420/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 18 ZorgSocialPaid from $59/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 19 Kayako
- Well documented: yes
- Runs where you work: yes
- 20 SocialIQ Engagement CenterPaid from ₹11,661,166/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 21 Genesys Cloud CXPaid from $75/mo
- Free to practise on: no
- Well documented: yes
- Runs where you work: yes
- 22 Verint Social
- Well documented: yes
- Runs where you work: no
- 23 NextivaPaid from $15/mo
- Free to practise on: no
- Free trial: no
- Well documented: yes
- Runs where you work: yes
- 24 Brandwatch Listen
- Well documented: yes
- Runs where you work: no
- 25 eGain Conversation Hub
- Well documented: yes
- Runs where you work: no
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Supported social channels | Private social replies |
|---|---|---|---|---|---|---|---|---|
| 1 | Chatwoot | 8.0 | Free plan | $19/mo | Yes | |||
| 2 | Crisp | 8.0 | Free plan | $45/mo | Yes | |||
| 3 | Agorapulse | 7.7 | Free plan | $99/mo | Yes | 79 /user/mo | ||
| 4 | Soclo | 7.7 | Free plan | $7.99/mo | Yes | |||
| 5 | Comm100 Contact Center | 7.1 | No | $27/mo | No | |||
| 6 | Gorgias | 7.1 | No | |||||
| 7 | LiveAgent | 7.0 | No | $15/mo | Yes | 15 /user/mo | ||
| 8 | Trengo | 7.0 | No | €299/mo | No | |||
| 9 | Desku AI Chatbot Builder | 6.9 | Free plan | $39/mo | Yes | |||
| 10 | Intercom | 6.9 | No | $19/mo | No | 29 /user/mo | ||
| 11 | Text.com | 6.9 | No | $19/mo | No | 19 /user/mo | Facebook Messenger, SMS, WhatsApp, website chat, email, social media | |
| 12 | Sprout Social | 6.8 | No | $79/mo | No | 79 /user/mo | ||
| 13 | Deskpro | 6.7 | No | $39/mo | No | |||
| 14 | Hootsuite | 6.7 | No | $99/mo | No | 99 /user/mo | ||
| 15 | Respond.io | 6.7 | No | $79/mo | No | |||
| 16 | SleekFlow | 6.7 | No | $49/mo | No | |||
| 17 | Zoho Desk | 6.7 | Free plan | ₹420/mo | Yes | |||
| 18 | ZorgSocial | 6.7 | No | $59/mo | No | Facebook, Instagram, LinkedIn, Twitter/X, TikTok, YouTube, WhatsApp Business | ||
| 19 | Kayako | 6.5 | ||||||
| 20 | SocialIQ Engagement Center | 6.5 | No | ₹11,661,166/mo | No | LinkedIn, Facebook, Instagram, Twitter/X, TikTok, Pinterest, YouTube, Threads, Bluesky, WhatsApp Business, Google Business | ||
| 21 | Genesys Cloud CX | 6.4 | No | $75/mo | No | 75 /user/mo | ||
| 22 | Verint Social | 6.3 | ||||||
| 23 | Nextiva | 6.2 | No | $15/mo | 15 /user/mo | |||
| 24 | Brandwatch Listen | 6.1 | ||||||
| 25 | eGain Conversation Hub | 6.1 | No | Facebook, Instagram, X, YouTube | Yes |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
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